Manager, Account II

• Pay or shift range: $34.75 USD to $39.65 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Reporting to the Transportation Manager, the Account Manager II is responsible for the management of the accounts with regards to customer satisfaction, profit margin, quality, and safety. He/ she builds and maintains relationship with customers, subcontractors, and other vendors, i.e., security, furniture vendors, construction contractors and facility management. They are responsible for organizing the assignment of backup personnel and oversee the scheduling of regularly assigned project employees.

He/she also manages account personnel to be in compliant with all company’s policies and procedures. Account Manager is also responsible for reporting and escalating any related issues about account to Transportation Manager.

Account Manager is responsible for large sized moves and install projects where an Account Manager is required. He/she oversees large move and install crews to complete projects for commercial customers. He/she also trains staffs to ensure quality work is performed. Responsible to insure the customer’s complete satisfaction. This role also includes managing staff function of up to 60 direct reports.

This position will also have the responsibility for developing and implementing strategies to improve employee engagement to foster a positive work environment for their direct reports.

Obtain and review work assignments from onsite Project Manager & Administrative staffs.

Ensure all projects and work orders are staffed properly.

Review daily, weekly, and monthly work orders and projects with Transportation Manager, on site security, facilities and any other vendors involved.

Responsible for scheduling security guards where needed.

Attend weekly review with customers, facilities, and securities.

Develop best practices and resolve issues reported.

Develop and maintain customer’s onsite requirements for policies, procedures, safety, and securities.

Ensure all assigned onsite personnel are properly trained regarding customer’s policies, procedures, safety, and securities.

Responsible to report all violations of company policies and customer’s requirements.

Responsible to collect and report required data for customer’s KPI for quarterly business reviews.

Attend weekly transportation coordination meeting with Operations Management.

Train employees in different roles, such as coordinators. May have up to 60 direct reports for the large size customer.

Approves recommendations for staff recruitment, selection, promotion, advancement, corrective action, and terminations.

Lead the billing team of both direct and indirect reports to perform daily functions of billing and cash applications.

Provide supervisory coaching and guidance to the Transportation team.

Develop performance standards to measure and give feedback to each employee and provide annual performance reviews to each team member including providing any necessary coaching and counseling.

To hire, train, schedule, support, review, and coach employees directly accountable to his/her/their position and to maintain the highest possible level of employee morale and department productivity.

Manage timekeeping system approvals to ensure payroll and timesheets are accurate for their direct reports and manage exceptions.

Organizes and oversees the schedules of employees.

Partners with Human Resources to handle discipline and termination of employees in accordance with company policy.

Update monthly department goals Act as a catalyst for change and…