Restaurant & Retail Supervisor - Part Time - GCF

WHO WE AREAt Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate.

Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future.

Job Summary
** Immediate openings, ability to start in days!!
** Starting Pay - $22.61 per hour + Tips Holiday Pay – 1.5x pay for worked holidays!

Free Sundae or shake on every Shift!!

Employee Discount – 50% off everything!

Quarterly Bonus opportunity!!

Store Hours – Monday - Friday 10:00am - 9:00pm;
Saturday & Sun 9:00am - 9:00pmShifts could be up to 2 hours before/after store hours for prep/cleaning.

Ghirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company.

The Supervisor will be responsible and accountable for various aspects of managing our store and upholding the high standards of the company and its reputation. The supervisor will help the general manager and his or her management team to ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return and fosters an environment that makes Ghirardelli a great place to work for our employees.

Store Management Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response

Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism

Works closely with store personnel, general manager, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, IT, finance, and payroll

Restaurant and Retail Operations Effectively prioritizes daily store activities under the direction of the general manager

Manages operations of total sales floor or sales units (e.g., cash/wrap, retail, or fountain areas) and ensures Chocolateers and optimizing resources and strategically placed

Serves a principal point of contact with Corporate employees and outside vendors if no management members are present at the store, especially while covering absences, vacations, and leaves

Upholds the values of exemplary customer service by modeling behavior and leadership

Monitors sales and labor cost issues in real-time with a goal to maximize profitability without sacrificing customer service

Responds in a timely manner to all escalated customer service issues

Maintains high standards of cleanliness, food/product safety, and branding requirements, including monitoring of communications with guests regarding allergens ensuring company policy is strictly followed

Properly uses MICROS system and its functionality

People Management Assists with payroll, scheduling, interviewing, selection, in-service training, under the auspices of the general manager and in conjunction with the human resources and payroll departments

Develops Chocolateers using coaching, mentoring, and empowerment practices

Handles basic Chocolateer employee relations functions, including discipline or suspensions as needed under the direction of the general manager

Serves as a general resource and role model for Chocolateers Specific Knowledge and Skills…