Donor Operations Team Lead

Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.

At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

The Donor Operations Team Lead (Team Lead) serves as a vital entry point into leadership within DNWest, with a focus on personal growth, team development, and organizational impact. This role builds upon the full scope of Donation Coordinator responsibilities, requiring continued proficiency in referral intake, donor screening, case coordination, family approach and consent, and floor management.

The Team Lead guides daily operations, supports and motivates team members, and upholds the highest standards of quality and accountability. By leading through example, fostering collaboration, and promoting a positive, team-oriented culture rooted in mutual respect and continuous improvement, the Team Lead helps shape a high-performing and cohesive environment where every opportunity for donation is maximized.

Operating in a 24/7/365, fast-paced environment, the Team Lead collaborates with donor families, hospitals, hospices, medical examiners/coroners, funeral homes, tissue processing partners, Donor Operations Management, recovery staff, organ clinical staff, logistics staff, and other key individuals and groups to facilitate donation with efficiency, accuracy, and compassion.

The Donor Operations Team Lead is a trusted resource for all Donation Coordinators, providing mentorship, real-time guidance, and operational oversight. Through effective floor management and thoughtful delegation, the Team Lead ensures operational efficiency and team success. Every decision and every action have the power to touch hundreds of thousands of lives through the gift of donation.

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may perform other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain proficiency in all Donation Coordinator responsibilities, including referral intake, donor screening, case coordination, and family approach/consent.
• Serve as the first point of escalation for Donation Coordinators, providing real-time guidance and support.
• Manage the Organ Board and conduct Pre-Approach Reviews (PARs) to verify case accuracy and maximize donation opportunities.
• Effectively delegate daily tasks among team members to ensure workload balance and operational efficiency.
• Step in to perform Donation Coordinator duties when operational needs require, ensuring continuity of service.
• Identify process errors and ensure timely resolution, including authorization paperwork accuracy and case documentation corrections.
• Keep management informed of discrepancies, variances, or operational challenges.

• Demonstrate and model DNWest’s Ideal Team Player values: humble, hungry, and smart.
• Provide direct mentoring and constructive feedback to Donation Coordinators I, II, and III.
• Foster a supportive learning environment that encourages professional growth and understanding of technical concepts.
• Manage staffing levels in real time, stepping in for supervisors when necessary to ensure operational continuity.
• Promote a positive and collaborative work environment that embraces change, encourages innovation,…