Director of Social Services Programs

La Raza Community Resource Center ((Use the "Apply for this Job" box below). ) (La Raza CRC) is a bilingual, multi-service non-profit organization dedicated to meeting the social service, immigration, educational, and leadership development needs of low-income families and individuals. La Raza Community Resource Center is located in the heart of the historic San Francisco Mission District, the vibrant cornerstone of San Francisco's Latine community. We have been serving the community for over 52 years.

Our Social Services Program services include a food pantry, family counseling, educational workshops, support groups, rental assistance, and many other services. Our Immigration Program provides both affirmative family-based immigration services and removal defense. All of our legal and social services for San Francisco residents are pro bono. Together, our programs have evolved to serve our community as an essential destination for the basic needs of recent immigrant families.

The Director of Social Services Programs provides leadership, oversight, and strategic direction for La Raza CRC’s social services department. The Director is responsible for ensuring that social services programs are effectively implemented, responsive to community needs, aligned with organizational goals, and meeting applicable program, contractual, reporting, documentation, billing, and compliance requirements. The Director supervises and develops the social services team, oversees case-management practices and program operations, monitors program outcomes and service quality, and strengthens coordination across La Raza CRC’s social services.

The Director also leads the implementation and effective use of PEAR Suite, including staff training, documentation standards, medi-cal billing practices, and compliance with applicable Community Health Worker (CHW) requirements. The position maintains a small caseload of approximately five clients on a rolling basis to remain connected to direct service delivery.

The Director also develops sustainable systems for volunteer coordination and supports compliance with applicable HSA-Cal Fresh volunteer program requirements. The position may additionally oversee the Emergency Rental Assistance Program and associated housing staff, if assigned. The ideal candidate is a bilingual, culturally responsive, social services leader with strong supervisory, program management, and systems-building skills and a commitment to serving immigrant and historically underserved communities.

• Provide leadership, strategic direction, and overall oversight of all La Raza CRC’s social services programs and related service delivery. Including, Immigrant Parenting Voting Collaborative, Rapid Response Case Management, Emergency Rental Assistance Program, Parenting and Support Groups (Martes Familiar es, Hijas de Sol y Luna, Vouchers for Veggies), Colibri Community Market.
• Supervise and support social services staff, ensuring clear expectations, accountability, effective communication, and alignment with organizational goals
• Oversee program operations, staffing, workflows, and service delivery to ensure programs are implemented effectively, and meet applicable contractual, reporting, and compliance requirements.
• Identify operational challenges, service gaps, and opportunities for improvement, and develop practical solutions in collaboration with staff and organizational leadership.
• Ensure social services programs remain responsive to community needs and coordinated with other La Raza CRC program services.

• Conduct regular one-on-one meetings, team meetings, performance evaluations, and ongoing coaching with direct reports.
• Provide guidance and support on…