Robotics Fleet Operations Technician

Robotics Fleet Operations Technician – Kiwibot

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At , we automate businesses to achieve peak efficiency and productivity, freeing human time for higher-level tasks. We believe the future is powered by clean and effective technology, and we’re committed to offering low or no-cost delivery services for everyone. We are a dynamic, fast-paced organization that values collaboration, creativity, and innovation — and we’re excited to welcome the next generation of tech talent to our team.

As a Robotics Fleet Operations Technician
, you’ll be responsible for ensuring our robot fleet operates at peak performance and reliability. This role combines technical expertise, operational coordination, and process design to maintain a fleet availability rate above 95% and ensure seamless deployments across our sites.

• Operational & Coordination
  • Act as the on-site operations point of contact for stakeholders, ensuring smooth daily performance.
  • Plan, coordinate, and monitor robot deployments, redeployments, and recoveries.
  • Design workflows for systematic maintenance and visual inspections.
  • Ensure operational goals and KPIs are consistently met (fleet uptime >95%, SLA compliance, service quality).
  • Support cross-functional initiatives in growth, marketing, and client engagement.
  • Develop SOPs for process improvement and documentation consistency.
  • Prepare and present performance reports, OKRs, and site performance dashboards.
• Maintenance & Technical
  • Guarantee fleet uptime above 95% through proactive maintenance and resource planning.
  • Design and implement workflows for systematic visual inspections and deployments.
  • Coordinate robot deployment, redeployment, and recovery as required.
  • Provide on-site guidance and act as a technical consultant for operations and field teams.
  • Lead preventive and corrective maintenance plans to ensure robots remain fully functional and visually optimal.
  • Maintain detailed logs of all interventions, updates, and replacements.
  • Manage spare parts and tool inventory efficiently.
  • Execute hardware and software updates and field testing.
  • Monitor connectivity (SIM cards, data plans, network performance).
  • Collaborate with technical teams to diagnose and resolve recurring issues.
  • Drive initiatives to improve maintenance processes and reduce downtime.
• Team & Compliance
  • Act as a technical consultant and mentor for on-site team members and interns.
  • Conduct weekly operational reviews, share insights, and coordinate improvement actions.
  • Support training programs for local coordinators and technical teams.
  • Promote a culture of safety, collaboration, and accountability.

• Education:
  
  Degree in Mechatronics, Electrical, Electronic, or Biomedical Engineering (or equivalent technical background).
• Experience:
  
  Prior experience in robotics, maintenance coordination, or fleet operations preferred.
• Skills:
  • Strong technical and diagnostic skills
  • Excellent communication and coordination abilities
  • Solution-oriented and proactive mindset
  • Resilience and adaptability in dynamic environments
• Language:
  Native English
• Travel:
  Must hold or be able to obtain a U.S. VISA

• Monthly compensation
• Round-trip flights from your home country to assigned sites
• Groceries or meal allowance during travels
• Travel insurance
• Access to Platzi courses to continue your professional development

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