Director, Marketplace Risk; Fraud Prevention and Chargeback Operations

Position: Director, Marketplace Risk (Fraud Prevention and Chargeback Operations)
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** About the team**# #
**** Benefits
* **** Competitive salary, equity, benefits, and perks for all full-time employees
* Employer-paid medical, dental, and vision insurance (Country specific)
* Retirement employer match
* Learning & Development stipend to invest in your professional development
* Turo host matching program
* Turo travel credit
* Cell phone and internet stipend
* Paid time off to relax and recharge
* Paid holidays, volunteer time off, and parental leave
* For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!  Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.#
**** About Turo
**** Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at , the App Store, and Google Play, and check out our blog, .  about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  We welcome candidates with physical, mental, and/or neurological disabilities.

If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing  Turo is growing in new ways and creating exciting opportunities across the business. We are evolving our platform, investing in new technologies, and strengthening the teams that support our hosts and guests.

If you enjoy building, collaborating, and driving meaningful change, you will find this a rewarding moment to join and help shape the next chapter of our marketplace.

The Marketplace Risk group is part of our global Trust and Safety organization and plays a central role in protecting our marketplace, our customers, and our business. The group oversees Fraud Prevention and Chargebacks with responsibilities that include preventing payment fraud, protecting identity and account security, improving chargeback outcomes, and reducing vehicle theft risk across the platform. Our work involves monitoring complex fraud patterns, supporting decisions across billions in transaction value, and delivering the operational and analytical strength needed to keep a global marketplace safe and resilient.

As Director of Marketplace Risk, you will elevate and energize our Fraud Prevention and Chargebacks organization, expanding its impact across global markets and reinforcing trust across the platform.

Reporting to the Vice President, Trust and Safety, you will lead efforts that reduce fraud, improve chargeback performance, and advance key risk strategies. This role requires a leader who can operate at multiple levels, from setting long range strategy to diving deep into complex fraud and chargeback analyses. Your leadership will shape the systems, policies, and operational frameworks that protect the marketplace and reinforce customer trust.#

** What you will do
*** Lead managers, subject matter experts, and vendor partners across fraud prevention and chargebacks and ensure strong operational performance across internal and outsourced teams
* Build frameworks and processes that improve global alignment, operational readiness, and the consistency of vendor supported operations
* Monitor risk signals and operational controls, identify gaps, and prioritize actions that reduce losses and strengthen prevention
* Partner with Product, Engineering, Analytics, and Data Science on roadmaps, tooling improvements, risk controls, and policies that reduce fraud and theft while limiting false positives
* Present insights, emerging risks, program performance, and recommendations to senior leadership and cross functional partners
* Support model and automation enhancements by improving real time alerts, feature quality, and feedback loops that strengthen detection accuracy
* Drive quarterly strategy planning tied to measurable outcomes for fraud reduction,…