Manager, Ecommerce Content Operations - Pottery Barn Teen

Job Description About the Team

You will join the teamthat helps shape the digital customer experience for Pottery Barn Kids, PB Teen, and Dormify. You will work with collaborative, creative and strategic cross-functional partners to deliver inspiring online experiences that support customer discovery, category growth, and brand storytelling.

The Manager,e-Commerce Content Operations  has oversight of the day-to-day execution, quality and governance of content across the Pottery Barn Kids, PB Teen, and Dormifywebsites.

This role will partner closely with

Creative, Marketing, Merchandising, SEO, Production, and ITteams todeliversuperioronline experience for the customer.

The position will serve asthebrand leadfor CMS executionandcontent standardsacrossplatformsand channels. This position reports directly to the Directorofe-Commerce Site Operations .

• Leverage understanding of web design principles,CMScapabilities, consumer behavior, and operational processes to improve site content execution, quality and customer experience.
• Partner with Creative, Marketing, Merchandising, SEO, Production and IT teams to execute seasonal launches, promotional campaigns, content updates and customer-facing site experiences
• Manage the Pottery Barn Kids, PB Teen andDormify Content Operations  team. From administrative needs and training to overseeing workload,career development, and mentorship
• Serve as the ECM/AEM subject matter expert for the brands, including content build standards, publishing workflows, component usage and feature enhancements, including working with tech onenhancementfeatures during the release cycle
• Own execution and maintenance ofallkey content areas including homepages,banners, shop paths, features, andSEO articles
• Manage content updates for high-visibility brand and business needs across the site
• Create and maintain tagging standards across site content to improve reporting, consistency and customer experience
• Partner with team to ensureall content is reviewed, tested and validated prior to launch, including links, imagery, copy, tagging, mobile/app presentation, SEO inputs and customer experience.
• Proactively review the site with a customer-first mindset, identifying content gaps, outdated experiences, operational risks and customer experience issues while suggesting and delivering solutions
• End-to-end projectmanagementofseasonal productlaunchesand features
• Build and maintain strong relationships across all channels within the brand, other WSI brands,andshared services teams
• Stay abreast ofe-commerce content best practices, competitive landscape,CMS capabilities, accessibility considerations and overall business goalsin order to recommend process improvements and content experience enhancements

• 3-5+years inan e-commerce,website operations, content operations, orCMSmanagementrole
• Strong hands-on experience using a content management system to build, publish and maintain customer-facing website content
• Project management skills and ability to manage multiple content updates, seasonal launches and cross-functional deadlines simultaneously
• Strong understanding of e-commerce site experience, content hierarchy, promotional execution and customer journey best practices
• Ability to adapt and respond with a sense of urgency in a fast paced and evolving working environment
• Strong attention to detail
• Working knowledge of SEO content inputs, metadata, tagging standards and content performance measurement.
• Creative problem solving and analytical skills required
• Excellent communication skills area must, including the ability toclearly communicate content needs, risks, timelines and tradeoffs to cross-functional partners
• Demonstrated ability to be a team player and drive results
• Previous experience managing a team with direct reports preferred but not required
• Ability to lead projects effectively and with minimal supervision andkeenattention to detail
• Flexible schedule that can accommodate off hour/cadence site launches and technical issue triaging
• Bachelor’sdegree
• This role requires being onsite in the San Francisco office Monday through Thursday and Friday as optional in the office

• Content management system experience required
• Experience with project/story management tools such asJIRA, Confluence, etc. required
• Experience with Adobe Analytics and/or Test & Target suite is a plus

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