Customer Success Manager; Marketing Industry

The client is a growing digital marketing company that helps businesses improve their online presence and generate measurable growth through strategic marketing initiatives.

The company works with clients across a range of marketing services, including paid media, social media, SEO, content, and lead generation. As the business continues to grow, it is looking for a highly capable Client Success Manager to help manage client relationships, coordinate internal marketing efforts, and identify opportunities to improve client performance and expand accounts.

The company is focused on building an empowered team where employees are trusted to take ownership, solve problems independently, and make thoughtful decisions without requiring constant oversight.

The Client Success Manager is a high-ownership hybrid role combining client relationship management, marketing project coordination, campaign oversight, reporting, and account growth.

The successful candidate will serve as a key point of contact for clients while working closely with internal marketing specialists to ensure projects stay on track and clients receive strong results and service.

This is not a traditional customer service role focused primarily on responding to client requests.

The ideal candidate will be a proactive problem-solver who understands digital marketing, can evaluate campaign performance, identify opportunities for improvement, and take ownership of moving initiatives forward.

This role requires someone who can operate independently, manage multiple priorities, communicate confidently with clients, and coordinate effectively with internal team members.

Most importantly, the company is looking for someone who thinks for themselves, takes initiative, and is comfortable making decisions within their area of responsibility.

• Serve as a primary point of contact for assigned clients and maintain strong, professional relationships.
• Communicate regularly with clients to understand their goals, priorities, challenges, and overall satisfaction.
• Proactively follow up with clients regarding ongoing initiatives, deliverables, performance, and next steps.
• Ensure client expectations are clearly understood and communicated to the internal team.
• Identify potential client concerns or risks before they become larger issues.
• Build trust with clients by providing thoughtful communication, reliable follow-through, and proactive support.
• Help clients understand marketing performance and translate results into clear next steps.

• Review client campaigns and marketing performance to identify trends, issues, and opportunities.
• Work closely with internal marketing specialists to evaluate campaign performance and recommend improvements.
• Develop a strong working knowledge of digital marketing channels, including paid media, social media, SEO, content, and lead generation.
• Identify opportunities to improve campaign performance, client results, and overall marketing strategy.
• Ask thoughtful questions and challenge assumptions when campaign performance or client outcomes do not align with expectations.
• Stay informed about client goals and ensure marketing activities remain aligned with broader business objectives.

• Coordinate projects and deliverables across internal marketing team members.
• Assign and follow up on tasks to ensure deadlines and commitments are met.
• Maintain visibility into project status, outstanding tasks, and upcoming priorities.
• Identify bottlenecks, missing information, and potential delays before they become larger issues.
• Facilitate communication between clients and…