Development Operations Associate

Development Operations Associate - San Francisco, CA

Full-time, Exempt

Hybrid (2-3 days/week in office)

“It always seems impossible until it’s done.” - Nelson Mandela

We believe that even the biggest problems can be broken down into small, achievable steps. Poverty and access to justice are part of the same problem. And we’re solving this problem together. At Open Door Legal (ODL), we’re pioneering the country’s first system of universal access to civil legal representation to dramatically reduce poverty and prove that the law really can belong to all of us.

We’ve grown 150x in 10 years, and in the next 2 years, we hope to finish scaling across San Francisco. To achieve this goal, we’ve created an award‑winning and best‑in‑class legal aid organization full of passionate, motivated, gritty, thoughtful, and team‑oriented people. We believe that injustice is the heart of poverty, and we're looking for someone to join us in ensuring justice for all.

As a rapidly growing organization, we are seeking an entry‑level development professional to help make Open Door Legal the first city in the country with universal access to legal services. Our mission of dramatically reducing poverty by providing access to free legal care has been increasingly recognized by local and statewide entities. As an Organization, we value:

• Passion - Enthusiastically representing our mission of universal access to justice
• Grit - Being willing to take risks, make mistakes, and persevere for the sake of the mission.
• Care - Committed to performing the work with humility, while holding personal boundaries and prioritizing mental health.
• Dynamism - Taking ownership and a willingness to learn new things
• Teamwork - Collaborate and learn from one another

We are seeking to hire a Development Operations Associate who will help support our Development Team. This role will be managed by our Associate Director of Development. It is an excellent opportunity to learn more about the nonprofit landscape in San Francisco, build your skills, and put your knowledge to practical use!

• Manage donor and program database (Salesforce) to support gift processing and reporting to support Development Operations
• Send Donors prompt Acknowledgment and Thank You’s for their donations via Cards, Emails, and Phone Calls
• Conduct prospect research and prepare donor profiles
• Assist with outstanding donations and pledges, and support fundraising campaigns
• Work closely with Associate Director of Development and Director of Development and Communications to manage the grant pipeline, including tracking grant deadlines, submissions, and reporting requirements for upcoming grants
• Work effectively with shared live documents in Microsoft Office, Outlook, Google Workspace, and Dropbox
• Perform other duties as assigned and contribute as a flexible team player in support of Open Door Legal’s Development Team, as needed
• Embrace and embody our values of teamwork, grit, caring, passion, and dynamism.

At least one year of experience in nonprofit development, communications, administrative support, or a related field. In your work, you are:

• Organized & Detail-oriented — Strong organization and attention to detail with a keen ability to problem solve, because you pay attention and take pride in your work
• A Self‑starter with Workload management skills — Strength in multi‑tasking, goal setting, and workload prioritization. Comfortable shifting between tasks and managing multiple projects simultaneously.
• Have a considerate approach — Professional and respectful of the sensitive and confidential nature of donor‑related information, client information, and materials of internal and external stakeholders
• A Team player — Handle independent tasks while working collaboratively with a team. Ability to work collaboratively in person across multiple departments, programs, and sites
• Passionate — Committed to justice, and see yourself aligned with the mission and values of Open Door Legal
• Willingness to make a minimum two‑year commitment to the organization.
• Must be legally authorized to work in the U.S.

• Experience with Salesforce or other…