Part Time Bilingual Community Navigator; English​/Arabic, Khmer, Lao, Thai, Vietnamese

About SEADC
Southeast Asian Development Center's (SEADC) mission is to foster a healthy, thriving, and self-sufficient Southeast Asian American community. Founded in 1977 in San Francisco’s Tenderloin District, the Southeast Asian Development Center, formerly Vietnamese Youth Development Center (VYDC), is a nonprofit organization dedicated to lifting children, youth, and families from Cambodia, Laos, and Vietnam out of poverty. Our services are structured around providing low income and vulnerable Southeast Asian Americans with basic needs and skills critical to building successful futures.

We provide jobs, academic support, language service, health, and wellness, promote cultural resiliency and social guidance. Learn more about us at: (Use the "Apply for this Job" box below)..org

Position Title: Bilingual Community Navigator (English/Arabic, Khmer, Lao, Thai, Vietnamese)

Compensation: $ hour DOE, Nonexempt;
Part Time, expected hours of work up to 20 hours per week

Benefits: 401k employer match;
Employee Assistance Program (EAP);
Commuter benefits;
Health, Dependent Care Flex Spending Account(s);
Paid holiday, vacation, and sick days;
Professional development stipend;
Corporate discount provider program

Location: 166 Eddy Street, San Francisco, CA 94102

Reports to: Service Navigation Program Manager

Start Date: ASAP

• Provide person-to-person, telephone, and/or remote support to help clients meet their basic needs, life goals, and access to supportive services.
• Screen and assess client social service needs, behavioral health, family concerns, and link clients to services and programs.
• Create action service plans to help clients meet their life needs.
• Help clients organize their records, make follow-up appointments, and apply for public benefits programs including Medi-Cal, SNAP (Supplemental Nutrition Assistance Program), unemployment, housing, education, and other relevant needs.
• Coordinate with SEADC staff and team members to connect and refer clients to various internal and external programs and resources.
• Advocate for and provide translation for client needs and to access community programs and resources.
• Connect and follow up with referrals to community programs, government social service programs, and other service providers in San Francisco.

• Maintain records of client attendance, files, forms and documentation, including the entry and weekly updating of client information and progress in databases.
• Attend agency meetings, team meetings, and one-on-one supervision meetings.
• Attend funder training, outreach events, and professional development training assigned by supervisor.
• Assist with organizing agency-wide events and activities.
• Other duties as assigned by supervisor.

• 2 years post-secondary education required*
• Relevant experience may be substituted for required education

• Verbal fluency in Arabic, Khmer, Lao, Thai, or Vietnamese
• 1 year of experience working in community programs
• Experience working with low-income and marginalized individuals
• Strong knowledge of services and programs for adult and families living in San Francisco
• Proven cultural competency and sensitivity to working with individuals of diverse cultural backgrounds, especially the Khmer culture and community
• Strong interpersonal and communication skills, both one-on-one and in groups
• Self-starting, self-motivated, and able to work within a team and on multiple tasks to meet deadlines
• Demonstrate active listening, compassion, patience, reliability and professionalism
• Strong organizational skills
• Excellent leadership and time management skills
• Must have adaptability to adopt new software and technologies and participate in the development of such systems by providing feedback

• Written fluency in Khmer
• Adept at navigating different technologies:
• Proficiency with Microsoft 365 Office applications including MS Word, Excel, PowerPoint, Outlook
• Experience with data entry and CRM systems, preferably Salesforce
• Familiarity with project management platforms and online communications platforms such as Teams