Bilingual Eviction Prevention Specialist

About the organization

Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

Compass' C-Rent team provides San Francisco families with financial assistance to prevent eviction or pay for move-in costs on a new home. Families are also provided with case management to support them in becoming economically self-sufficient and maintaining their housing.

$27-31 per hour

Full time (7.5 hours/day), Monday - Friday, primarily during standard working hours

• Accountable
• Adaptable
• Client-centered
• Collaborative
• Committed to Diversity, Equity, Inclusion, and Belonging
• Resourceful

The Eviction Prevention Specialist will work with families in the C-Rent program, helping at‑risk families access funds to pay back rent and utilities so they don't become homeless. They will also provide support and referrals to assist families in maintaining stability. This is a fast‑paced position which requires someone with deep compassion for families facing homelessness, an ability to juggle many responsibilities at once, and strong attention to detail.

In addition to the work with families, this position includes significant data‑entry into Salesforce and other databases.

• Meet with families at risk of homelessness to determine eligibility for the rental assistance program.
• Problem solve with families and refer out to other community organizations when the qualifications for Compass’ program aren’t met.
• Maintain up‑to‑date and thorough client files and enter data accurately into Salesforce and other databases.
• Assist families to collect and ensure accuracy of all necessary documentation to process a rental assistance request.
• Communicate with landlords to explain the program, advocate for clients, and/or to follow‑up on prior rental payments.
• Collaborate with external partners and other Compass employees to ensure client families receive high quality services.
• Provide crisis intervention, information and referrals, family budget assistance, and advocacy to families to ensure housing retention and stabilization.

• Fluency in Spanish and English required.
• Ability to connect meaningfully with a diverse group of individuals.
• Understanding of homelessness, including causes, challenges faced by homeless families, and available resources in the Bay Area.
• Strong attention to detail.
• Outstanding work habits: punctuality, communication, reliability, cooperation, organization, professionalism. Ability to work independently and to juggle many responsibilities concurrently.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.
• Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, PowerPoint, etc.). Salesforce experience is a plus.

• Salary range: $27 - $31 per hour based on experience, languages spoken and education.
• 7.5 hours per day / 37.5 hours per week. Non‑exempt.
• Paid time off: 4 weeks of vacation the first year, 5 weeks in following year. Also paid holidays, sick time, family leave, time off for education.
• Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2‑6.
• Membership in OPEIU/Local 29 union.

• The Eviction Prevention Specialist will primarily work at our main office at 37 Grove St., less than one block from Civic Center BART/Muni. After three months, they may have the option to work remotely one day per week pending manager approval.

Please apply through our online application. No phone calls, please.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified…