Family Support Coordinator; English​/Cantonese

Family Support Coordinator (English/Cantonese) (San Francisco, CA)

Job Title: Bilingual Family Support Coordinator (Cantonese/ English)

Reports To: Family Support Manager (or designee)

Location: Agency Wide

Compensation: Level 1: $32-34/hr;
Level 2: $32-34/hr; DOE and credentials, excellent benefits package

Classification: Non-exempt, full-time position, 37.5 hours/week

Schedule: Monday-Friday with occasional evenings and weekends

Date: June 16 , 2026

Position Overview: In accordance with Family Connections’ mission and standards, the Bilingual Family Support Coordinator works in partnership with parents/caregivers, staff, and community agencies to build collaborative relationships. This position provides programs that support families as they identify and meet their own goals and nurture the development of their children in the context of their family and culture. The position will support the coordination of programs.

About Family Connections Centers: Family Connections Centers (FCC) provides community-driven, multilingual education and support programs to help children and families thrive. We envision and work toward a connected, equitable community where every child and family have access to the education and resources they need to succeed. Visit fccenters.org to learn more.

• Plan and implement family support programs in accordance with the work plan and goals, including parent/caregiver workshops, community events, family events, information and referrals, and caregiver support group
• Facilitate parent/caregiver support groups, parenting classes, parent advisory board, parent action grant, and workshops, including organizing guest speakers
• Lead the coordination of on-site food distribution program, including volunteer coordination
• Provide and facilitate family advocacy, case management, information & referral
• Conduct assessments that identify strengths and needs of individuals and families and implement these findings into individual service plans
• Coordinate internal diaper distribution programs
• Responsible for translation of intake forms, agency rules, announcements, and communication between families and staff
• Conduct outreach at public and private organizations and events and collaborate on marketing materials
• Facilitate intakes, surveys and evaluations of family support programs and work with colleagues to monitor progress for grant proposals and reports
• Coordinate and organize tabling outreach event while acting as the primary point of contact for inquiries
• Establish and maintain strong partnerships with community partners and other family resource centers
• Input and maintain attendance data collected for all sites' programs in accordance with established procedures.
• Perform other duties as needed or requested by the supervisor

• Bachelor’s Degree in Social Work, Early Childhood Education, Counseling, or related field; degree can be substituted with additional years of relevant professional experience
• 2+ years of experience working in children and family services
• Excellent interpersonal skills with the ability to build positive relationships and collaborate effectively with team members, partners, participants, staff, and volunteers
• Strong organizational and administrative skills, including familiarity with Microsoft Office and working knowledge of databases
• Able to handle multiple tasks, great problem-solving and mediation skills, and commitment to FCC’s mission

• Professional ethics of confidentiality, discretion, and good judgment
• Strong critical thinking, flexibility, resourcefulness, attention to detail, and decision-making
• Ability to speak in group settings, provide feedback, and share ideas
• Works well both independently and collaboratively; able to take initiative and contribute to team goals; and attends required meetings, trainings, and workshops
• Demonstrated cultural sensitivity, experience working effectively in diverse communities of staff and participants, and knowledge of San Francisco’s diverse community and learning styles
• Keen sense for safety, security, and ergonomics
• Maintains required certifications (e.g., CPR/First Aid,…