Workforce Specialist and Data Coordinator

Job Title

Workforce Specialist and Data Coordinator

Reports to:

Director of Employment Services

Status:
Full Time (37.5 hour/week) Non-Exempt

Compensation: $34.00 Per Hour, includes paid medical insurance, paid vacation time, personal days, health days, and holidays.

Schedule:

Mon-Fri; some weekday evenings will be required.

Hybrid: 60% onsite, and 40% remote

Workforce Specialist and Data Coordinator position plays a vital role in supporting the Center’s Trans and LGBTQ Employment programs through providing day to day programming, events, and client services. In addition, the Workforce Specialist and Data Coordinator is responsible for Data Management, enrollment, and reporting to external funders.

This position reports to the Director of Employment Services. The Center’s Employment Services programs offer vocational case management, job search and placement assistance, and referrals services, as well as retention support to participants and community partners.

• Maintain and support Employment Services Program administration, including supporting annual program monitoring and compliance reviews, and developing monthly, annual, and ad hoc program reports.
• Maintain client files and ensure client confidentiality for program participants.
• Maintain, support, and collect all programmatic data in appropriate platforms per government grant contracts. This includes data collection and entry into Microsoft Excel, Google Spreadsheets, Workforce Central grant reporting tools, and Salesforce CRM. Track impact of programs through qualitative and quantitative reports, working alongside the Director of Employment Services to adjust programmatic strategies.
• Support the coordination and completion of participant forms for two or more city grants.
• Partner with employment specialists to collect demographic and impact data for every client within the Employment Services Department.
• Present impact data and program metrics per grant to Employment Services department (and Center staff as appropriate) monthly through PowerPoint and Salesforce CRM in order to track department outcomes.
• In collaboration with Employment Services team participate in long-term program planning.
• Provide individual services to program participants, including intakes and assessment, co-creation of Individual Employment Plans, case management, coaching on job search and career development, and internal and external referrals as relevant.
• Assess participants' occupational skills and interests as they pertain to the local job market and assist them in setting and reaching appropriate employment objectives.
• Coordinate, develop, and facilitate job search workshops and groups tailored specifically for trans/GNC/LGBTQ community members with multiple barriers to employment on a variety of topics including:
• Resume and cover letter writing;
• Completing employment applications;
• Interviewing techniques;
• Networking
• Effective workplace communication.
• Coordinate the Employment Services intake process for new clients looking for services. Responsibilities include scheduling and leading intake meetings, collecting enrollment forms, transitioning new clients onto active caseloads, and maintaining the waitlist as necessary.
• Respond to community inquiries via phone or email, screening and referring inquiries to appropriate Center staff or resources.
• Other related duties as assigned.

• Cultural humility and demonstrated commitment to the transgender community; familiarity with the diversity of transgender, lesbian, gay, bisexual and gender non-binary identities/experiences required.
• Minimum two years of experience working in workforce development and/or trauma-informed case management work.
• Familiarity with government grant contracts and grant reporting structures.
• Ability to learn new data systems including WFC reporting tool or other tools provided by government grant funding partners.
• Excellent computer skills, including experience with MS Office, Google Suite, Zoom video conference, Salesforce CRM or similar programs. Eventbrite and online scheduling skills a plus. Experience with project management tools.
• Commitment to the mission of the San Francisco LGBT Community Center. Experience with and commitment to working in a multicultural environment.
• Strong interpersonal, verbal, and written communications skills, and ability to maintain confidentiality.
• Detail-oriented, hardworking, and able to complete paperwork and tasks in a timely manner.
• Innovative…