Ambulatory Nurse Manager - Pediatric Surgical Specialties

Job Function Summary

Involves the provision of integrated and accessible primary and specialty patient care services in a clinic or center environment. Care is provided by clinicians and assistants who are accountable for addressing a large majority of personal health care needs and developing a sustainable partnership with patients. Ensures optimal patient outcomes through effective leadership and or provision of patient care delivery in healthcare clinics or centers.

Promotes shared decision‑making at all levels to ensure a shared voice in practices, exchange of ideas, enhanced communication, and continually improved patient services. Management levels may also be responsible for clinic operations. (Note, when primary focus is clinical operations, see Ambulatory Administration job function.)

This Nursing Leadership role oversees pediatric patient care and workflows for a variety of surgical specialties programs, including dermatology, general surgery, gastroenterology, urology, plastic surgery, ophthalmology, and OHNS. The nurse leader manages the delivery of ambulatory patient care, which typically includes nursing and may include laboratory, radiology, dental, etc. Facilitates the flow of patient care activities; may also participate in practice or center management operations.

They are part of an outpatient nursing management team that supports pediatric patients and their families for both clinic visits, care coordination and procedures throughout BCH.

UCSF Benioff Children's Hospitals (BCH) Ambulatory Services provides approximately 450,000 outpatient clinic visits annually, with activity spanning over 20 unique sites of care across the 9–County Bay Area and beyond, and with clinical services spanning primary care, medical specialties, and surgical specialties. BCH Ambulatory Services comprises practices with faculty from many different academic departments across the UCSF School of Medicine including pediatrics, neurology, surgery, orthopedics, otolaryngology, urology, ophthalmology, and neurosurgery.

To improve access to service in the community and remain competitive in the Bay Area regional marketplace, BCH Ambulatory Services is expanding into both affiliate and satellite locations which will entail different models of activation and clinical oversight. This position plays a leadership role in ensuring alignment with clinical services and workflows so there is consistency across the BCH Ambulatory enterprise.

This position is 100% on‑site and must be able to travel to multiple locations, such as San Francisco and Oakland.

• Manages the patient care delivery system to assure quality care, patient safety, standard work, and compliance with internal policy, external regulations, and accepted practices across the continuum of care. Allocates environmental, technical, and staffing resources. May also manage the fiscal and administrative operations.
• Represents assigned clinics or centers on task forces or committees and participates in developing new programs, reviewing technology improvements, designing quality improvement, and patient safety initiatives.
• Develops staff in collaborative decision making and shared governance to ensure a shared voice in clinical care practice, exchange of ideas, enhanced communication, and continually improved clinical and patient care outcomes.
• Manages patient care in a cost‑effective manner, consistent with the financial goals of the organization. Plans and is accountable for the annual operative and capital budget for areas of responsibility.
• Responsible for employee recruitment, performance evaluation, progressive discipline and staff development. Develops a strong culture of teamwork to ensure the quality of daily operations, effective interdepartmental collaborations, and the timely achievement of objectives. Works with clinical educators and leadership to evaluate core competencies in nursing and other clinical care for the unit.
• Works collaboratively with Labor Relations on bargaining unit issues and contract negotiations at the local level, facilitating and overseeing resolution of human resources, labor relations,…