Bilingual Licensed Registered Nurse; RN - Mandarin​/Cantonese; Temp

Bilingual Licensed Registered Nurse (RN) - Mandarin/Cantonese (Temp-to-Hire)

New York, United States (Remote)

Arine is a rapidly growing healthcare technology and clinical services company dedicated to ensuring patients receive the safest and most effective treatments.

• Conducting follow-up calls with patients post-discharge in Mandarin and/or Cantonese and English to facilitate medication reconciliation and ensure understanding of medication regimens
• Providing patient education and adherence support on medications related to heart health and diabetes
• Collecting blood pressures from members’ and providers’ offices and offering support/education in helping achieve HEDIS goals
• Collaborating with pharmacists and healthcare providers to identify and address medication-related issues and health concerns that may lead to readmissions
• Monitoring patient care across the care team, ensuring continuity and adherence to treatment plans
• Documenting patient interactions and medication reconciliations accurately in Arine’s software platform
• Engaging with hospitals, clinics, and pharmacies to coordinate care and resolve clinical issues promptly
• Educating patients on their medications, potential side effects, and the importance of adherence to their treatment plans – in the language they’re most comfortable with
• Triaging high-risk members to a clinical pharmacist for in-depth medication reviews, side effect concerns, cost concerns, or when pill burden is a concern
• Participating in process improvement initiatives to enhance care coordination and patient outcomes
• Assisting with obtaining necessary referrals and authorizations as part of the care management process
• Working with providers’ offices to confirm medication histories and collect records for various CMS measures as needed
• Managing a consistent volume of outbound and inbound calls while maintaining productivity and service quality
• Meeting individual and team performance metrics related to outreach, engagement, documentation quality, and service outcomes
• Scheduling patients for telephonic or video conference appointments with clinical pharmacists
• Preparing and sending patient educational materials and other necessary items as needed
• Following established workflows while remaining flexible as processes evolve
• Taking ownership of assigned work and seeing it through to completion

• A Bachelor’s degree in Nursing (BSN) and/or an active Registered Nurse (RN) license in New York
• Bilingual proficiency in Mandarin and/or Cantonese and English is required – you’ll use these skills daily to communicate with and advocate for patients
• Prior experience in case management and a solid understanding of care coordination processes
• Strong knowledge of medication management, including medication reconciliation and related terminology
• Excellent written and oral communication skills in both English and Chinese, with the ability to effectively educate and support patients
• Ability to prioritize effectively and manage multiple tasks in a fast-paced healthcare environment
• Demonstrated reliability, accountability, and follow‑through
• High attention to detail with a strong commitment to documentation accuracy
• Comfort working in a metrics‑driven environment where outcomes and quality are tracked
• A collaborative team player who can also work independently and demonstrate initiative
• Openness to coaching, feedback, and continuous learning
• Ability to work 40 hours/week (Monday–Saturday up to 7 PM Pacific Time)

• Experience with electronic medical records (EMR) systems
• Previous work in an ambulatory care setting, including taking medication histories and managing transitions of care
• Familiarity with pharmacy operations and medication therapies
• Certified Diabetes Educator (CDE) certification

• Established private work area that ensures information privacy
• Stable high‑speed internet connection for telephonic and/or remote work
• Role is remote, but you will be required to attend on‑site meetings multiple times per year (e.g., interview process, onboarding, and team meetings)

Our Clinical Care team operates within a seasonal…