Field Patient Access Director

Field Patient Access Director Key Responsibilities

• Lead, coach, and develop field-based patient access organization (PALs and FRMs) across assigned geographies.
• Set performance expectations, KPIs, and MBOs; monitor progress and provide feedback and development.
• Partner with Commercial Training & Development on onboarding and continuous learning.
• Lead change management to scale/evolve field patient access operations.
• Build talent pipeline via succession planning, coaching, and proactive development.
• Own field patient access readiness and execution for new product/indication launches.
• Serve as a subject matter expert on reimbursement, coverage, specialty pharmacy, and third‑party services.
• Analyze payer/reimbursement/access trends to anticipate barriers and guide mitigation.
• Collaborate with Market Access, Sales, Patient Support, Commercial Operations, and external vendors.
• Partner with Sales leadership on account planning and local access strategy.
• Support healthcare providers and office staff with compliant education.
• Drive process improvement and ensure field activities comply with laws/regulations/company policies.
• Partner with Patient Safety, Pharmacovigilance, and Quality for reporting.
• Monitor performance data/stakeholder feedback and translate insights into actions; promote best practices.

• Bachelor’s degree required.
• 10+ years in pharmaceutical/biotech/healthcare; progressive field leadership.
• Experience supporting rare disease and/or specialty products.
• Deep understanding of reimbursement pathways and specialty pharmacy.
• Strong analytical and communication skills.
• In‑depth knowledge of compliance, patient confidentiality, and access requirements; knowledge of laws protecting patient identifying information.

• 401(k) with company match
• Medical/dental/vision
• Life and AD&D
• Short/long‑term disability
• Pet and legal insurance
• Employee Assistance Program (EAP)
• Employee discounts
• Professional development
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• Incentive compensation
• Accident/critical illness/hospital indemnity
• Mental health resources
• Paid parental leave

$220,000–$245,000 (salary varies by qualifications/skills/experience); additional compensation may include company car, allowance, and bonus eligibility.