Quality Review Analyst Japanese

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.

he QA Specialist reviews and assesses the quality of reviews performed by analysts and checks their compliance to the client policies. They liaise with other support teams and provide feedback on error trends in order to raise the Quality rate of the analysts and project. They are skilled at reporting their findings back to leadership in a timely manner and ensures proper documentation, notification, escalation, tracking of quality scores and follow-up of all incidents.

Primary responsibilities are focused on making sure the quality of the project does not drop below contractual requirements.

• Asses the quality of all analysts on the project.
• Complete the required number of quality assurance audits
• Report to the management team identified error trends on a daily basis.
• Identify holes in customer policies and provide feedback accordingly.
• Calibrate with various vendor and Google teams on policy knowledge on a weekly basis to ensure consistent quality.