Quality Assurance Director, Apparel; Mens​/Womens

Quality Assurance Director, Apparel

The Quality Assurance Director is responsible for defining, leading, and overseeing the comprehensive Quality Assurance strategy and execution across apparel categories. This role ensures all apparel products consistently meet and exceed design intent, quality, safety, construction, and regulatory standards across all global markets.

• Define, implement, and lead the overarching Quality Assurance and compliance strategy for the apparel product lifecycle.
• Provide guidance to Merchandising, Sourcing, and Product Development teams to proactively identify, assess, and resolve complex quality and compliance concerns.
• Ensure all apparel products adhere to design intent, advanced craftsmanship standards, fabric/material specifications, and rigorous global regulatory compliance.
• Direct the application of advanced quality tools and methodologies (FMEA, Six Sigma, Root Cause Analysis) across new product development and manufacturing processes.
• Establish and maintain global test protocols, inspection standards, pass/fail criteria, and sampling methodologies for textile, knit, and woven fabric applications.
• Oversee execution and auditing of testing and inspection plans across internal teams, manufacturing partners, and third‑party laboratories.
• Lead the development and maintenance of quality governance for product performance, durability, and fabric integrity testing.
• Stay ahead of evolving global regulations, certification standards, and industry best practices in textile and apparel manufacturing.
• Cultivate and manage strategic, high‑level relationships with global suppliers, manufacturing partners, and external inspection agencies.
• Drive major defect reduction and continuous improvement initiatives, including setting company‑wide quality KPIs and implementing robust supplier quality management programs.
• Build, mentor, and lead a high‑performing team of quality assurance and compliance professionals.

• Minimum of 10+ years of progressive experience in Quality Assurance, with at least 3–5 years in a director‑level or equivalent senior leadership role within the apparel industry.
• Proven experience in an online apparel retail environment with broad exposure across diverse apparel product categories.
• Deep expertise in fabric and textile science, garment construction, pattern quality, and manufacturing processes for various apparel categories.
• Experience establishing, managing, and optimizing inspection and quality control processes at scale within a global manufacturing and supply chain environment.
• Proven expertise in developing, implementing, and enforcing product testing and quality inspection protocols using internationally recognized methods (e.g., AQL standards).
• Expert working knowledge of quality tools and advanced methodologies (FMEA, Root Cause Analysis, Statistical Process Control, Six Sigma).
• Strong strategic understanding and application of Total Quality Management (TQM) principles in a dynamic production environment.
• Demonstrated ability to drive substantial, measurable impact on key business metrics, including significant defect reduction and global supplier quality enhancement.
• Extensive experience leading, mentoring, and developing a team of quality professionals.
• Exceptional strategic thinking, structured executive communication, and proven cross‑functional leadership skills across global teams.

Joining Quince means being part of a mission‑driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners.

Quince provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case‑by‑case basis.

Employment is contingent upon successful completion of a background check in compliance with applicable federal, state, and local laws.