Customer Education Engineer

About Lumafield:

Lumafield was founded in 2019 to upgrade manufacturing.

We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.

Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non‑destructively.

We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web‑based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again.

Lumafield is headquartered in Cambridge, MA, and has an office in San Francisco, CA.

This role is focused on enabling customers to achieve world‑class results with Lumafield’s products by delivering expert technical training to new users, and follow‑on guidance throughout their onboarding process.

You’ll work directly with both new and existing customers to ensure they’re equipped to capture scans, identify critical features and defects, and integrate those insights into their engineering and quality control processes.

This is a customer‑facing, hands‑on role that blends technical expertise with teaching and consultative skills. It involves frequent travel to customer sites for in‑person training, along with ongoing remote enablement. You’ll collaborate closely with Customer Success Managers to drive long‑term adoption and impact, and partner with Support Engineers to ensure smooth handoffs and continuity across customer inquiries and technical issue resolution.

• Lead in‑person and virtual technical training sessions that enable customers to confidently operate Lumafield’s scanning systems and Voyager software for inspection and analysis.
• Guide customers on best practices for fixturing, scan setup, and interpreting analysis results.
• Collaborate cross‑functionally with Sales, Customer Success Managers, and Application Engineers to prepare for and ensure trainings align with customer goals and support long‑term adoption and impact.
• Manage and continuously improve training materials and enablement programs that capture best practices, technical guidance, and cross‑functional learnings from across the organization.
• Maintain expertise in the latest product features and functionalities to ensure training content is current and relevant.
• Travel up to 60% to deliver on‑site training to customers worldwide.

• B.S. in engineering.
• Have 4+ years of experience working in solutions engineering, manufacturing engineering or continuous improvement, quality control or quality labs, or other similar technical roles.
• Passionate about teaching and sharing knowledge of technical concepts.
• Proven experience creating standard processes and acting on continuous improvement e.g., experience with DMAIC, PDCA cycles.
• Enjoys traveling to be in‑person with our customers.

• Experience working with customers or other external parties.
• Experience with metrology, lab, and/or manufacturing quality control equipment such as CMM, optical inspection or vision systems, manual gauges and devices, and functional testing equipment.
• Experience working on training teams, both internal and external.

$110,000 - $135,000 a year

The salary range listed here represents the anticipated low and high ends of the base salary. Actual salaries may vary and may be above or below the…