Leasing Agent - Presidio Residences

COMPANY SUMMARY

The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services cost‑effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.

SUMMARY OF THE POSITION

Our ideal Leasing Agent has exceptional interpersonal and communication skills and is passionate about working in a Historic National Park, an oasis for wildlife, plants and people. You are smart, confident and committed to excellent customer service. As a team member, under the direction of the General Manager, you lease units and guide residents through the Presidio housing experience. Good judgment and discretion in dealing with residents, vendors, and co-workers a must.

• General Duties
  • Maintains superb relationships with residents and clients and adheres to Fair Housing and Equal Housing Opportunity requirements.
  • Familiarization with the Presidio Residences’ housing portfolio.
  • Familiarization with the Presidio Residences housing programs.
  • Tour available housing units.
  • Schedule and organize move-ins and prepare lease agreements and other related paperwork.
  • Prepares daily, weekly, and monthly reports as assigned.
  • Assists co-workers with all aspects of running a leasing office.
  • Ensure that residents are in compliance with their lease, rules, and regulations.
  • Report any areas or property that need attention to the proper departments such as the work order desk, janitorial, etc.
  • Any additional administrative, compliance, marketing and/or lease-up duties not detailed above that may be requested by the Property Manager and/or Regional Manager.
• Administration and Compliance
  • Ensures consistent application of the Resident Selection Policy.
  • Complies with new policies and forms including leases and addenda.
  • Exercises common sense, good judgment and consistency in day-to-day contact with Applicants and clients and in other business-related matters.
  • Processes, completes and maintains accurate resident files at move-in within established regulatory guidelines.
  • Attends training and seminars to keep up to date on trends and changing conditions, as requested and/or required by the Regional Manager.
  • Communicates all problems to Regional Manager for assistance in resolution.
• Marketing and Lease Up
  • Maintains high level of occupancy for the property.
  • Markets units in accordance with an approved marketing plan which considers all federal, state, local and regulatory requirements.
  • Maintains and updates Waiting List in accordance with the Presidio Residences’ policy and procedures in addition to all applicable federal, state, local, and regulatory requirements.
  • Reviews all completed rental applications and leases for accuracy and completeness, and for conformance to The Presidio Residences’ Resident Selection Policy.
  • Shows units and conducts tours of the property with prospective residents.
  • Obtains appropriate documentation, completes certifications, and collects deposits and rents in accordance with program policies and procedures.
  • Prepares regular market surveys, as requested.

Skills

• Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing and in a professional manner.
• Oral Comprehension and Expression — Exceptional ability to listen to, understand and speak so others can understand ideas and information presented verbally.
• Mathematical Skills—Ability to prepare, compute, analyze and apply rate, ratio, and percentage data figures.
• CA Driver License required.

KNOWLEDGE/Experience

• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling services. This includes marketing strategy and tactics, and sales techniques.
• Demonstrated knowledge on Microsoft Office programs such as WORD, EXCEL, and OUTLOOK are essential. Yardi Voyager and Rent Cafe software knowledge a plus.

Physical Environment/ Requirements

• This position deals with outside personnel such as residents and clients on a regular basis with contact in…