Occupancy Coordinator ; Eastern Park s

Start or continue a career in real estate development and management with EAH Housing. We are looking for talented and skilled professionals as we expand our property portfolio throughout California and Hawai`i. As a mission-based nonprofit organization and industry leader for more than 50 years, we live up to our values and work to create opportunities to empower people to live better lives.

Join us and make a difference today.

Full-time Occupancy Coordinator I at Eastern Park Apartments, a 201-unit affordable senior housing community in San Francisco, CA. This HUD Section 8 / TCAC property welcomes candidates with a high school diploma or GED and a basic working knowledge of MS Word and Excel. One year of experience working with HUD or TCAC programs is preferred, and an occupancy certification/designation is an advantage.

Salary range: $23.50 to $34.50 per hour (hiring range $23.50 to $29.00 per hour).

• Maintain and monitor a viable wait list of qualified prospective residents, sending proper notices to add and/or remove applicants as necessary.
• Conduct phone and on-site interviews for potential applicants/residents; show available unit(s).
• Schedule applicant appointments, conduct initial and follow-up interviews, and approve all move-in files prior to third party or manager review and approval.
• Ensure recertification letters are mailed to residents 120 days prior to the anniversary date of move‑in and oversee appointments for signature.
• Send reminder notices to residents who fail to respond to recertification appointments.
• Ensure all recertifications are scheduled and completed by the anniversary date of move‑in.
• Review recertification schedule in Yardi monthly for timeliness.
• Keep up‑to‑date with latest developments in the recertification process for the property.
• Perform all LIHTC applicant interviews and ensure compliance with TCAC.
• Adhere to Next Available Unit procedures during the leasing process.
• Verify incomes and comply with HUD, LIHTC and other regulations regarding income certifications and documentation.
• Assist the Resident Manager and help train new on‑site staff with annual and interim re‑certifications.
• Assist in developing and implementing marketing plans.
• Create advertisements for newspapers and other listings.
• Market vacant/on‑notice units and shop competition as needed.
• Conduct marketing surveys of competition, including occupancy rates, amenities, prices, specials and traffic.
• Greet prospective residents and walk property tour routes daily to ensure units are clean and presentable.
• Show model units, common areas and amenities.
• Log all rental traffic, including guest cards and phone calls.
• Complete follow‑up of all rental inquiries in a timely manner.
• Maintain a shopping and phone report score of at least 90.
• Process rental applications and prepare lease forms and reports according to property guidelines.
• Qualify and lease apartments in accordance with Fair Housing Guidelines.
• Assist prospective residents with application completion and answer questions or concerns.
• Collect deposits or fees associated with move‑in.
• Conduct unit inspections for move‑in.
• Participate in property inspections quarterly, at move‑in and move‑out.
• Assist residents with the move‑out process.
• Write up and file service requests from residents.
• Address complaints and resolve issues promptly and professionally.
• Provide professional, courteous resident relations.
• Retain accurate records.
• Contribute to the general upkeep and cleaning of office, common areas and models.
• Maintain confidentiality of resident, applicant, or employee information.
• Attend mandatory meetings and trainings.
• Actively participate in EAH’s Injury and Illness Prevention Plan.
• Maintain regular and predictable attendance.
• Perform other duties as assigned.

• High school diploma or equivalent required.
• One year of related leasing/marketing/sales experience or equivalent combination of education and experience preferred.
• Basic working knowledge of MS Word and Excel.
• Two years’ experience in multifamily, elderly, or related occupancy management positions.
• One year of experience working with HUD or TCAC programs.
• Occupancy…