Senior Design Researcher Intuit · San Francisco, CA · On-site –ago

OVERVIEW

At Intuit, our mission is powering prosperity around the world. Every day we innovate with our flagship products:
Turbo Tax, Quick Books, Credit Karma, and Mailchimp. Whether you're a consumer, self-employed, or a small business owner, we're in your corner to help make your dreams of prosperity come true through technology that touches the lives of over 100 million people.

The Virtual Expert Platform team uses design and research methods to understand the attitudes, needs, and motivations of consumers, experts, and the partners and accountants who serve small businesses, all in service of our team's goal of connecting people to experts. Our team of passionate design researchers is part of a larger internal design studio that includes product designers, design technologists, service designers, and design ops.

We pride ourselves on a collaborative, customer-obsessed culture where designers and researchers feel supported and inspired.

We're looking for a Senior Design Researcher who is passionate about our mission, solving complex problems, and advocating for seamless service delivery end-to-end when connecting customers to experts. This role requires comfort with systems-level thinking in a fast-paced, highly collaborative environment, bringing empathy and data together to connect dots strategically.

• Guide product, design, and marketing stakeholders in reframing their questions and assumptions into clear research goals, testable hypotheses, and learning plans. Articulate methodology recommendations and industry best practices to educate teams on quality research.
• Plan and conduct a wide range of research projects end-to-end to uncover deep, high-quality insights that contribute to our foundational understanding of our customers, current and future, and lead to clear opportunities for product and marketing innovation.
• Synthesize data into clear insights and frameworks that align the team on the most important problems and opportunities. Turn insights into action through collaboration, immersion, recommendations, provocations, and facilitation of ideation sessions.
• Coach designers, PMs, and cross-functional partners on conducting their own research, including responsible and effective use of AI, to scale customer empathy and research quality across the team.
• Bring an outside-in, holistic, end-to-end customer perspective to influence stakeholders and advocate for customer needs. Partner with other data teams and bring in other data sources to develop a holistic, data-backed perspective.
• Bring a positive, solution-centric, growth mindset. Work independently across multiple stakeholders and work streams, gaining alignment on priorities, timelines, and trade-offs as necessary.
• Contribute to the evolution and leveling of the research team's craft and culture, including helping shape team standards for how we use AI in research.

• Experience integrating AI tools into the research workflow, from study design through synthesis and analysis, with a clear point of view on when AI accelerates the work and when human judgment must lead
• Ability to evaluate AI outputs for quality, accuracy, and bias, and to uphold research rigor and ethics whether or not AI is involved
• Curiosity about emerging AI-native research methods and a habit of experimenting responsibly

• Demonstrated ability in designing and leading qualitative research, specifically remote IDIs, concept exploration and evaluation, and usability testing
• Strong moderation skills, able to adapt to the flow of conversation and probe to uncover deeper insights
• Commitment to ethical, inclusive research practices, from participant recruiting through reporting
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