Technical Account Manager

We are rebuilding biotech for the AI era.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it’s core to how we work, and we're committed to helping every new hire integrate it into their day‑to‑day. As part of our interview process, you'll complete a brief AI‑focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role.

Feel free to reference any tools, platforms, or workflows you use today.

Benchling is building a world‑class Customer Experience organization to drive the adoption of our platform across our rapidly growing customer base. The Technical Account Manager (TAM) plays a key role within the Optimization Services organization through directly supporting our customers as they leverage Benchling to transform how their research teams work together, post‑go‑live.

• Develop and maintain deep relationships with our customers, including scientists, heads of research, IT managers, and other stakeholders.
• Act as the main point of contact for Success Package delivery post‑go‑live; manage multiple accounts simultaneously with minimal oversight
• Proactively partner with customers, CX stakeholders and sales to optimize customers Benchling’s instance to ensure success, engagement, and influence expansion outcomes.
• Proactively identify, communicate, and mitigate potential risks and issues that could impact customer success (budget, scope, product gaps, adoption)
• Lead and execute projects and assignments as needed, including configuration and maintenance of customer Benchling tenant, dedicated follow up tasks, process documentation, new product area enablement, and delivery of project accelerators
• Proactively maintain and grow product knowledge, services delivery knowledge, and offerings to best support our customers.
• Develop and manage project plans for customer engagements, including defining scope, timelines, milestones, and deliverables for Optimization Services Accelerators.

• 2+ Years active Benchling experience required – candidates must demonstrate hands‑on familiarity with Benchling and the ability to independently lead customer‑facing Benchling engagements.
• BS or M.Sc. in Molecular Biology, Biochemistry, Genetics, Bioengineering, or similar life science field, required.
• Experience in a lab or research setting; ability to empathize with scientists and can quickly understand complicated scientific concepts.
• Skilled in internal business systems and project management tools, including Lucid Chart, Smartsheets, Jira, Certinia, etc.
• Strong written and verbal communication skills; you are an excellent presenter and can quickly connect with a range of industry stakeholders, including scientists, project leads, and executives leadership.
• Autonomous and proactive; outstanding self‑starter approach with the ability to be successful in a high‑growth environment.
• Curious, creative, and tenacious; you are…