Food and Beverage - Kitchen Manager

City Cruises San Francisco CA, Pier 3, Hornblower Landing, San Francisco, California, United States of America

Posted Tuesday, January 27, 2026 at 11:00 AM

Hornblower Groupis a global leader in experiences and transportation.

Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well asferry and transportation services.

Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels.

Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity,provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California;
Boston, Massachusetts;
Chicago, Illinois;
London, United Kingdom;
New York, New York;
Dublin, Ireland; and across Ontario, Canada. For more information, visit

Inspired by a commitment to excellence, the service team at City Cruises creates unforgettable memories for our guests. A successful kitchen manager participates in managing back-of-the-house cruise execution to ensure consistently high levels of quality, service and customer sanitation satisfaction while maintaining a high level of profitability.

• Acts as the on-duty kitchen manager for cruises and manages the kitchen staff to ensure adherence to procedures detailed in the Product Management Guide and Galley Operating Manual.
• Ensures that all staff consistently follows and adheres to all health department sanitation codes and requirements thereby maintaining the Company’s strict standards of sanitation.

Maintains close liaison between the kitchen and other departments including the front-of-the house.

Recommends and executes approved programs that improve the level of service and product quality.

Executes other projects as assigned by management.

Acts as the on-duty kitchen manager for cruises and manages the kitchen staff to ensure adherence to procedures detailed in the Product Management Guide and Galley Operating Manual.

• Participates in training of all new kitchen staff.

Participates in scheduling kitchen staff according to staffing matrix.

Adheres to Company’s performance management guidelines for all discipline and termination situations.

Provides input to the Executive Chef and F&B Director with regard to the development/career growth plans for each kitchen staff members.

Recommends to the Executive Chef & F&B Director the promotion of kitchen staff members.

Develops positive working relationships with city department heads and peers.

Participates in the development strong teamwork within the staff.

Helps develop and execute shipmate incentive programs.

Resolves guest service issues, in conjunction with the on-duty Restaurant Manager, exercising diplomacy in keeping with company objective of customer retention.

Participates in implementing and maintaining effective safety programs in conjunction with the Marine Operations Department.

Maintains high standards of sanitation in accordance with OSHA standards.

Participates in monitoring and controlling all costs associated with the operation of the kitchen in accordance with budget.

Participates in the inventory process to ensure adequate stock.

Participates in processing all invoices in a timely manner to maximize corporate rebate program.

Participates in maintaining food, suppliers and equipment purchasing systems, which ensure maximum quality,…