SHIFT LEAD; Ritual Valencia San Francisco, CA

RITUAL VALENCIA SHIFT LEAD

OVERVIEW

We are looking for a model barista with superlative customer service and always up-to-standard drink quality to provide on-the-floor supervision of staff, cafe flow and daily tasks. The Shift Lead will provide select operational support to the Manager and Assistant Manager. The Shift Lead is expected to act as a liaison between the managers and staff, by executing operational protocol as determined by management and by reporting cafe and staff needs to managers and/or appropriate departments.

As our Shift Lead, you do not need to know our exact systems before you start, but you need to be committed to your own growth and the growth and success of the cafe team, your co-workers across departments, and the company as a whole. You are meant for this role if you value direct and honest feedback and collaboration.

Ultimately, we are looking for someone who has a talent for good communication, big picture thinking, supporting coworkers, and who is wholeheartedly enthusiastic about growing with our business. If this is you, we can’t wait to meet you!

ABOUT US:

RITUAL IS CHANGING THE WAY PEOPLE KNOW COFFEE.

In 2005, when corporate coffee dominated American culture, Ritual unknowingly started a fun and exciting revolution that would ultimately help launch the new coffee movement.

We buy 90+% of our beans from producer partners that we have relationships with, setting the highest standard in the industry. This makes sure we get our hands on the best beans in the world, but more importantly, makes sure our farmers maintain the quality of life they deserve.

Now a bona fide San Francisco original, we’ve also earned our iconic status as one of the best coffee roasting companies in the world. The mission of Ritual Coffee is simple: to make people happy by giving them the best coffee experience they’ve ever had. Ritual roasts in SoMa, and has cafes in San Francisco and Napa.

DIVERSITY AT RITUAL: COFFEE IS FOR EVERYONE

We are passionate about creating safe, welcoming, and inclusive spaces on both sides of the counter and behind the scenes  best achieve our mission (making people happy by giving them the best coffee experience they’ve ever had) when our staff reflects the broad diversity of people who love coffee. Our commitment to inclusion across race, gender identity, gender expression, ethnicity, age, religion, sexual orientation, physical ability, experience, and perspective is part of what makes Ritual the innovative place that it is.

PRIMARY RESPONSIBILITIES:

• Lead day to day cafe operations, organizing proper cafe flow and overseeing necessary tasks completed regularly on schedule

• Supervision and oversight of daily tasks as outlined in the store's operations handbook

• Direction of cafe flow, including customer and bar flow, breaks, lunches and station movement

• Be a model barista, setting high quality standards and help others achieve that

• Ordering milk, coffee and goods and assisting Assistant Manager and Cafe Manager with cafe inventory management

• Ensure staff and customers feel supported and happy at Ritual

• Assist in training, shadowing and providing performance feedback for new employees

• Exemplify excellent customer service and address customer service issues when they arise

• Work with Assistant Manager and Manager to address staff needs

• Contribute to the overall culture and business growth using our Culture Guide as a tool for self-reflection and an ongoing commitment to self-growth, the growth in others, and the growth of the company

• Contribute to the overall culture and business growth by participating in or leading improvement committees and projects when needed

• Maintain Cafe according to expectations and guidelines clearly communicated by the Cafe Manager and leadership team

• Keeps cafe clean and organized including merchandise display and front of cafe area

• Communication is clear and plentiful from Shift Lead to management.

• All staff issues, out of stock items or necessary changes are to be communicated in a timely manner

QUALIFICATIONS

• Love of coffee

• Passion for excellent customer service

• Stellar verbal communication skills

• Excellent interpersonal one-on-one, team, and partnership skills

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