Customer Service Manager
Job in
San Francisco, San Francisco County, California, 94115, USA
Listed on 2026-02-19
Listing for:
Goodwill of Central & Northern Arizona
Full Time
position Listed on 2026-02-19
Job specializations:
-
Retail
Retail & Store Manager -
Management
Retail & Store Manager, Operations Manager, General Management
Job Description & How to Apply Below
Position Description:
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of the San Francisco Bay. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
Responsibilities:
- Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
- Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.
- Conducts new goods inventory and ensures proper reporting.
- Reconciles and balances all daily paperwork.
- Ensures Team Members deliver excellent customer service to donors and customers.
- Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
- Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
- Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
- Transfers to different stores at any given time due to business needs.
- Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
- Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.
- Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
- May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.
- Processes complex sales transactions, including customer returns.
- Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.
- Maintains regular and consistent in-person attendance.
- Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
- Provides regular mentoring, training, and coaching to develop skills of Team Members.
- Plays critical role in driving company culture change efforts and change management processes.
- Performs other related duties, as assigned.
- Leading Your People:
Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction. - Acquires and Retains Top Talent - Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization.
- Fosters a Foundation of Trust - Establishes an environment of trust and respect that inspires high engagement.
- Builds Diverse Partnerships - Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.
- Leading Performance:
Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations. - Manages Performance and Results - Develops and executes plans that drive accountability for operational success.
- Makes Sound and Timely Decisions - Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.
- Surpasses Customer Expectations - Establishes an attitude and commitment to "wow" the customer.
- Leading the Business:
Possesses the knowledge and expertise to lead the operations, deliver results, control budget, & drive business growth. - Applies Business and Financial Reasoning - Understands how the team's performance and financials contribute to the success of the Goodwill Mission.
- Acts Strategically - Develops distinctive strategies to achieve competitive advantage and translates a…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×