Showroom Assistant

Kravet has been selected as a 2024 US Best Managed Company for the fourth year in a row! Sponsored by Deloitte
* Private and The Wall Street Journal, the program recognizes outstanding U.S. private companies and the achievements of their management teams. In addition, Kravet is proud to be Certified™ by Great Place To Work® for the third year in a row. The prestigious award is based entirely on what current employees say about their experience working s year, 87% of employees said it’s a great place To Work – 30 points higher than the average U.S. company.

The Customer Service Representative plays a key role in handling day-to-day customer interactions and order management as related to fabrics, trimmings, and wall coverings across all Kravet brands.

• Extensive phone and email communication with customers, showroom team, outside sales representatives and internal company departments. Usually the first to answer phones.
• Often serve as showroom greeter, taking customers to their first point of interest and demonstrating memo scanner.
• Respond to general inquiries regarding product specifications, pricing, availability, and inventory levels, along with web help and chat support.
• Order management: initial review and entry, changes to existing orders, and proactive follow-up, including sample requests and product returns.
• Provide inter-departmental support to other business areas as necessary.
• Maintain familiarity with product lines and collections, across all brands.
• Follow company policies and procedures.
• Tracking Weekly Oracle Open Orders and Shipments report in order to:
  • Follow-up on expiring CFAs (approving, extending, re-entering orders)
  • Contact customers about order holds (prohibiting order from shipping)
  • Request payment for Proforma orders.
• Order maintenance
  • Order entry
  • Order tracking and follow-up (in response to regular customer and seller inquiries)
  • Notating / updating all orders throughout the day (typically must be done in real-time; it’s not an activity that can be entered at the end/beginning of each day)
  • Applying / releasing holds on orders.
  • Emailing corporate departments for internal inquiries (CSV, Purchasing, Warehouse desks)
  • Applying payments to orders.
  • Fabric claim management (returns and RMAs)
  • Requesting refunds.
  • Sales tax inquiries.
  • Send checks to Kravet Headquarters with attached documentation after they are applied to orders.
  • Maintain correspondence with corporate fabric departments on orders, backorders, shipments.
  • Communicate with sales associates regarding changes/updates to orders.
  • Work with showroom manager on sales and inventory reports.
  • Assist on sales floor, in sample room and with merchandising as needed.
  • PC literate with proficiency in Microsoft Office and G Suite products, prior experience using Oracle or a similar EBS system is a plus.
  • Superior written and verbal communication skills.
  • Must be able to work thoughtfully and thoroughly with continuous attention to detail.
  • Ability to learn quickly and retain a wide range of small details concerning multiple product types, tasks, system processes, issues, and/or projects.
  • Excellent time management, organizational, and follow-up skills.
  • Comfortable multi-tasking, or, pivoting between tasks on the fly as the need arises.
  • Willingness to learn new products, procedures, and processes as business needs change.
  • Exercise critical thinking and use good judgment to balance customer satisfaction and the best interests of the company.
  • Take ownership of difficult and/or complicated situations as they arise, demonstrating professionalism at all times while working to resolve the matter at hand.
  • A friendly attitude with the ability to be a team player and stay self-motivated in a fast-paced environment.

Pay range: $23.00 to $24.00 an hour

The family’s commitment to innovation has helped the company transform from a small fabric house to a global leader, representing brands and designers from all over the world. Kravet owns Kravet, Lee Jofa, Groundworks, GP & J Baker, Brunschwig & Fils and Donghia—specializing in style, luxury and exceptional design. With locations in North America and worldwide, Kravet offers…