Visual Specialist

The Container Store, founded in 1978 and headquartered in Coppell, Texas, is the nation's leading retailer of organizing solutions, Custom Spaces, and in-home services. With over 100 locations nationwide, a robust online presence, and a mobile app, the company is dedicated to transforming lives through the power of organization. Known for its people-first culture, cutting-edge solutions, and outstanding customer service, The Container Store is built on its seven Foundation Principles™ that guide all decision-making.

This commitment to its employees, customers, and community has consistently earned recognition on both national and local levels.

This is a full-time on-site role located in San Francisco, CA. The Visual Specialist position leads the visual efforts in the store (maintenance, merchandising and merchandise processing) conveying our organized brand clearly to our customers. This position understands sales goals and is accountable for partnering with the store team to reach these goals while understanding the direct impact visual presentation has on the sales success of the store.

Schedules for this full-time role include daytime, evenings, weekends and early mornings totaling 38-40 hours a week.

Leads and executes consistent daily product maintenance routines in the store.

Directs, leads and executes the setup of campaigns in support of all marketing initiatives and product presentation according to Merchandising Department direction.

Executes all new product introductions from a visual presentation perspective and ensures that they are placed per direction in a timely manner.

Leads the P.A.C.E program for processing merchandise (late evenings and early mornings) according to guidelines including overseeing how products are received on a truck, processed and merchandised.

Partners with the Operations Manager and Inventory Specialists to maintain and educate the staff on stockroom organization.

Trains all staff members on the guidelines for and importance of daily routine maintenance, merchandising guidelines and merchandise processing.

Ensures visual presentation in the store is reflective of our brand which includes straightening, down stocking, signage accuracy, prop samples and dusting/cleaning.

Remains informed and involved in all areas of visual presentation (maintenance, merchandise processing and merchandising) through daily communication with all specialist working in the store.

Actively works to improve product knowledge and shares information with customers and the store team.

Provides regular feedback to the General Manager and Store Managers specifically related to training, follow up and coaching opportunities during a daily touch base meeting.

Demonstrates a strong understanding of and actively supports inventory accuracy

Checks email at least two times per shift and ensures staff is also committed to timely communication.

Drives initiatives, motivates and inspires enthusiastic and productive behavior, with the goal of providing exceptional service to our customers and meeting or exceeding company goals and objectives.

Engages with customers to solve their organizational challenges.

Is accountable for achieving sales goals in partnership with the store team.

• Customer service and interpersonal communication skills, with the ability to build strong client relationships
• Basic skills in maintaining and stocking inventory, adhering to store processes, and handling operational tasks efficiently
• Ability to actively engage with customers to assess needs, recommend products, and provide helpful solutions
• Team collaboration and problem-solving abilities, with a commitment to achieving collective goals
• Strong work ethic, ability to adapt in a fast-paced retail environment, and flexibility to work a varied schedule, including weekends and holidays
• High school diploma or equivalent; additional certifications or experience in organization solutions, merchandising, or project management is a plus