Grocery Supervisor

Company Description

Luke's Local is an independently‑owned grocery business that provides food from local family farms, butchers, ranchers, and food makers. Luke's sincerely sources great food made with integrity, and is passionate about making grocery shopping an inspiring experience for Bay Area communities. We operate four vibrant brick and mortar markets – one on Cole and Parnassus in the heart of Cole Valley, a second in Cow Hollow on Union St, a third on Green Street in North Beach, and a fourth in the Inner Sunset on 9th Ave.

As a company, we are constantly striving to create an environment that fosters equity, inclusion, and nourishment for our customers and team members alike, and we hope to make it possible for anyone to bring the spirit of discovery, creativity, and joy into their kitchens.

As the Grocery Supervisor, you are responsible for sourcing and buying for the following departments in your store:

• Grab & Go
• Home, Health, & Beauty
• Frozen
• Pantry

You are responsible for meeting your department’s margin goals and maintaining healthy and lasting relationships with our partners. You will collaborate with the Store Manager, Assistant Store Manager, and your team of Grocery Clerks to ensure thoughtful displays and service throughout the department and store. You will also collaborate with the Category Management team on sourcing, merchandising standards and guidelines, and promotions planning.

You will supervise the Grocery Clerks and work as a team to ensure a fresh and appealing display by keeping cases and shelves clean and well stocked by front‑facing, checking codes, rotating, and removing out‑of‑date products. Flexibility to work weekends and holidays is a required component of this role; all Grocery Supervisors must be available to work at least one weekend day regularly.

Meet all financial performance metrics of the department, including sales, margin, and waste goals, as well as the percentage of store sales targets.

• In collaboration with the Category Manager, perform regular department audits and oversee product compliance (price tag accuracy, and weights & measures regulations), reporting discrepancies as they arise to Category Management
• Adhere to guidelines for processing, inventory management, and ordering to ensure daily accuracy of data
• Participate in the accurate collection of your department’s EOQ inventory

• Foster healthy and supportive relationships with core vendors, collaborating with reps to schedule all demos and passive sampling, including First Friday demos

• Ensure all merchandised displays are designed and set up according to our aesthetic and company guidelines and store readiness standards
• Maximize sales potential through effective and proper procedures for storing, rotating, stocking, and merchandising products
• Ensure products are routinely FIFO‑ed and that employees are adhering to local food handling regulations as it relates to temperature control, dating, and storage per your departments
• Oversee department checklists and protocols daily
• Always seek to improve the customer’s experience on the floor (signage, rearranging product sets, featured products, items of the month, etc)
• Monitor displays to ensure they are consistently full, faced, and fresh
• Ensure compliance with the calendar of featured sets and seasonal/holiday items as provided by Category Management

• Buy for the following departments in your store based on inventory, customer requests, and location‑specific product sets and aesthetics to meet sales and margin goals:
• Grab & Go
• Home, Health, & Beauty
• Frozen
• Pantry
• Support Dairy, Butcher, G&G, and Deli purchasing as needed
• Assist the Category Management team in identifying each neighborhood's unique needs
• Present new product ideas to the Category Management team on an ongoing basis
• Weekly checks of slow‑moving products to present to the Category Management team and to inform best merchandising on the shelf

• Daily review of department financials
• Weekly review of actual versus goal metrics (revenue, gross margin, waste)

• Run quarterly meetings with your team to go over…