Sales Floor Lead- Clienteling

Retail Sales Floor Lead
- Clienteling

Department: Retail

Employment Type: Permanent - Full Time

Location: San Francisco

Compensation: $27.00 - $29.00 / hour

We are looking for a Sales Floor Lead
- Clienteling to help create exceptional customer experiences while supporting team success and driving showroom performance.

As we prepare to open our first San Francisco retail store, we're building more than a showroom. We're creating a destination where customers can experience the Article brand firsthand through genuine hospitality, meaningful connections, and exceptional service. Every interaction helps shape how customers perceive our brand, making customer experience a critical part of our success from day one.

We're looking for a customer-focused leader who can help bring this vision to life through hospitality, relationship building, product expertise, and coaching. You'll play a key role in establishing the clienteling practices, customer experience standards, and service culture that will define the San Francisco showroom experience.

Within your first few months, you'll help launch a brand-new store, build strong relationships with customers and associates, and support the development of a high-performing Home Expert team. In a year, you'll be proud to say you've helped establish a loyal customer base, increased clienteling engagement, strengthened appointment conversion, and created a showroom experience that customers remember, recommend, and return to.

• Store address: 2299 Alameda St, San Francisco
• Store size: 7,000 square feet
• Staff size/model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 6x Home Experts (associates)
• Hours of operation: The store is open 7 days per week, 10 am - 7 am.

First Interview (June 29th
- July 3rd) – 30‑minute video interview with our Talent Acquisition team to discuss your background and interest in Article.

Final Interview (July 7th - 8th) – In‑person interview with the Store Manager.

You’ll serve as a floor leader within our San Francisco showroom, helping build lasting customer relationships through exceptional hospitality, personalized service, and clienteling excellence. You'll partner closely with the Assistant Manager, Client Experience & Design, Home Experts, and fellow leaders to grow customer loyalty, increase engagement, and deliver a remarkable showroom experience.

• Champion a hospitality‑first culture by modeling exceptional customer service and personalized selling behaviors.
• Build meaningful customer relationships that drive loyalty, repeat business, and long‑term engagement.
• Support the execution of clienteling, outreach, and appointment‑setting strategies that strengthen customer connections and sales opportunities.
• Lead by example on the sales floor, helping customers find the right solutions for their homes through thoughtful guidance and product expertise.
• Support the team in achieving sales goals through proactive coaching, accountability, and lead‑generation activities.
• Monitor outreach efforts, appointment bookings, and follow‑up activities to ensure consistent execution.
• Act as a point of escalation for customer concerns, helping resolve issues with professionalism, empathy, and care.
• Support onboarding and development of Home Experts through real‑time coaching, feedback, and role‑modeling.
• Reinforce customer experience standards, selling behaviors, and performance expectations across the team.
• Lead daily huddles focused on sales goals, appointments, outreach priorities, and hospitality standards.
• Share best practices and celebrate wins to help foster a positive, collaborative team environment.
• Maintain a strong leadership presence on the sales floor and serve as a trusted resource for team members throughout the day.
• Partner closely with the Assistant Manager, Client Experience & Design, to execute business priorities, showroom initiatives, and customer engagement strategies.

• 2+ years of experience in retail, hospitality, sales, customer service, or a similar customer‑facing environment.
• Experience with clienteling, appointment‑based selling, or customer…