Client Advisor

Summary

Client Advisor reporting to the Store Manager in San Francisco responsible for developing and nurturing client relationships and delivering exceptional in-store service. The role focuses on meeting and exceeding monthly sales goals and KPIs while maintaining strong product knowledge and representing the brand on the sales floor.

• Meet and exceed monthly sales goals and KPIs through client outreach, appointments, and consignments.
• Utilize the company client journey and selling techniques including cross-selling, multiple selling, and upselling to maximize transactions.
• Establish and maintain client profiles and nurture long-term client relationships.
• Maintain a high level of product knowledge and engage in ongoing training and feedback.
• Assist with basic store opening and closing procedures, cycle counts, visual standards, and light maintenance tasks.
• Remain mobile on the sales floor and uphold a polished, professional appearance.

• 1-2 years of retail sales or customer service experience, preferably in a luxury environment.
• Proven ability to consistently achieve and exceed sales goals and KPIs.
• Strong verbal and written communication skills and a team‑oriented mindset.
• Availability to work closing shifts (minimum three times per week), at least three Saturdays and two Sundays per month, annual inventory, and the holiday season.
• Ability to climb a ladder and regularly lift packages weighing 5-8 lbs.
• Polished and well-groomed appearance.