Service Specialist, Retail

Service Specialist

This position supports customers with choosing, ordering, and fitting eyewear under the supervision of a Dispensing Optician. The role focuses on providing excellent customer service, working well with team members, and assisting the Store Manager and Assistant Store Manager as needed.

Customer Service & Sales

• Greet customers in a friendly and professional manner
• Understand customer prescriptions and needs to recommend suitable lenses, frames, and features
• Help customers select, order, fit, and adjust eyewear
• Take basic facial measurements (such as pupillary distance and frame size) under supervision
• Explain prices, warranties, return policies, and proper eyewear care
• Handle payments, sales, returns, and cashier duties
• Respond politely and honestly to customer questions or complaints

Store & Team Support

• Maintain a clean, organized, and professional store environment
• Arrange eyewear displays according to company standards
• Receive, check, and organize inventory shipments
• Keep accurate customer and sales records following privacy rules
• Attend staff meetings and required training sessions
• Work positively with coworkers and management

Technical Support (with supervision)

• Adjust and fit eyeglasses using tools and heating equipment
• Assemble eyeglasses by cutting and fitting lenses into frames
• Assist with eye exam equipment and basic computer systems when needed

Optional / Additional Duties

• Answer customer emails or phone calls when requested
• Help organize inventory in storage areas
• Perform other tasks assigned by supervisors

Required Qualifications & Skills:

Education:

High school diploma or GED required

Experience:

No experience required. Sales or cashier experience is a plus

Skills & Abilities:
Strong customer service skills, good communication and listening skills, basic math skills, ability to learn through training, teamwork and positive attitude, time management and problem-solving skills, manual dexterity and attention to detail, comfortable using computers and basic office systems