Assistant Boutique Manager San Francisco

Position Summary

The Assistant Boutique Manager shares responsibility with the Boutique Manager on business development and assists in the overall management of the boutique, staff, merchandise, and customer experience. The Assistant Boutique Manager also assists in achieving sales objectives, building highly motivated teams, and helping to develop the sales team.

• Maintain floor coverage to support the sales team in providing a luxury experience for customers. Set an example through client interactions and ensure the highest level of service exists in order to meet or exceed store goals.
• Partner with the Boutique Manager to monitor performance goals and continually make necessary adjustments to meet or exceed goals.
• Address and successfully resolve client situations according to company standards. Escalate client issues to the Boutique Manager as needed.
• Initiate and leverage sales opportunities with existing and prospective customers while developing and maintaining clients.
• Support sales associates in Breitling “Sales Techniques and Service” and clienteling skill development.
• Develop strong product knowledge as well as company history, information, and news knowledge to be able to communicate to both customers and the team.
• Knowledgeable in current industry trends and technology, including familiarity with competition.
• Maintain a professional appearance and behavior and follow the Breitling dress code standards.
• Support all company initiatives as they relate to product launches, customer service, and selling.

• Take full responsibility for the boutique in the absence of the Boutique Manager.
• Lead by example, ensuring a positive and professional team environment that promotes trust, integrity, and superior performance standards.
• Foster a positive working environment that encourages diversity, mutual respect, and teamwork.
• Hold coaching sessions with the sales team to review performance and provide timely feedback in partnership with the Boutique Manager.
• Support and assist in the development of the sales team to ensure achievement of company standards.
• Assist the Boutique Manager in resolving employee issues in a professional manner and in accordance with company guidelines.

• Maintain a thorough understanding of all company policies, procedures, and processes. Ensure team adherence to company and security policies and procedures at all times.
• Maintain inventory accuracy and shrink within company standards by regular follow‑ups with the Boutique Manager/Corporate and executing initiatives as needed.
• Support the Boutique Manager in managing daily store operations.
• Manage timekeeping and payroll with final approval of the Boutique Manager.
• Assist the Boutique Manager in preparing and executing special events and community initiatives that promote sales development in compliance with company guidelines.
• Assist in overseeing the repair process to ensure increased client follow‑up and timely resolution of issues.
• Other special projects and responsibilities as assigned.

• Assist in maintaining visual standards with direction from corporate and management.

• Maintain open, professional, and ongoing communications with store management, peers, and corporate.
• Be a positive role model and represent the brand appropriately at all times.
• Adapt to changing needs of the brand and company.
• Where requested, partner with the Boutique Manager to successfully onboard new hires, including training on company processes, policies, procedures, company philosophy and heritage, and product.
• Ensure fair and effective scheduling of the sales team to support business needs and maximize productivity.

• Minimum of 3 years experience in retail required.
• Previous experience in high‑end watch sales preferred.
• Strong organization, communication, and follow‑up skills are essential.
• Excellent communication, verbal and written skills.
• Strong attention to detail.
• Results oriented and self‑motivated individual able to achieve goals defined by management.
• Highly flexible…