Outlet Store Manager

We are excited to launch a brand-new Outlet Store at Serramonte Center and are seeking a Store Manager to lead this opening from the ground up. This is a unique opportunity to build and shape a high-performing team, establish the store culture, and make a lasting impact from day one. The ideal candidate will bring an entrepreneurial mindset, strong leadership skills, and a passion for creating an exceptional customer experience while driving results in a new and growing location.

• Deliver store performance metrics to plan: EBIT, Sales, Net Promoter Score, Expense Rate, Conversion, and Loyallist.
• Ensure Operating Principles are fully embraced by the store team with the appropriate communication and culture.
• Recruit top quality leaders and staff with appropriate diversity. Spend time shopping the competition specifically looking at people and building a bench for movement to the BOS team. Observe and get to know the capabilities of the best leaders and associates in the competition.
• Require and champion the use of selling technology to support a seamless customer experience.
• Develop productive relationships with business partners including Central Merchants and Planners, Merchandise Execution, and Store Operations, to drive localization and operational excellence as a foundation for growing sales.
• Provide local ground intelligence on merchandise that fits the local customer and competes with the competition. Share individual store needs, market differences, and merchandise assortment opportunities.
• Lead and own total store execution, from inbound receipts to outbound purchases, and the presentation, visual merchandising, and markdown execution in between. Execute central merchandise strategies.
• Serve as the ultimate role model of customer first, always. Consistently demonstrate the urgency of servicing the customer in a professional and knowledgeable manner.
• Drive store colleague engagement by building teams committed to a diverse and inclusive environment, supporting a culture of learning and development, and providing consistent feedback that drives employee engagement and retention.
• Demonstrate product knowledge across all merchandise areas, including the ability to suggest and implement merchandising decisions to drive the business.