Cafe Retail Sales Associate - HRC San Francisco

Benefits

We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future, and maintain a healthy work‑life balance. Benefits may vary with employment status. For a full list, visit our career site:

The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

• Greeting guests.
• Answering questions accurately and politely.
• Answering the phone.
• Making proficient sales transactions using a point‑of‑sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/respect rooms.
• Demonstrating impeccable product knowledge.
• Determining guests’ needs by actively engaging them in 1‑on‑1 conversations and informing guests of product features & benefits.
• Suggestive selling using proven techniques (e.g., related items, higher‑quality items, transitional phrases).
• Maintaining a clean and organized store.
• Maintaining proper product stock levels through retail pulls & inventories.
• Displaying retail product through HRC’s visual display standards.
• Performing opening, closing & side duties (cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.).
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans”.

• Remaining calm in a hectic, fast‑paced atmosphere.
• Demonstrating a high level of organization, attention‑to‑detail and a sense‑of‑urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

• Ability to move throughout the corporate office and cafés during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand‑eye coordination, and ability to work with the hand above the shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.

• Maintaining a well‑groomed appearance.
• Following all uniform guidelines.
• Practicing all general safety & sanitation standards.
• Recycling products, where possible.
• Maintaining HRC’s 5 core values and mission statement.

$19 – $25 per hour