Retail Store Assistant Manager

Job Description

By exhibiting exceptional teamwork, boundless curiosity, and the utmost care, the Assistant Manager will lead their team to fulfill Blick’s commitment to our customers, the Arts, and our local communities.

Responsibilities include:

• Direct and oversee the overall operations of the retail location.
• Increase sales volume, uphold customer service values, develop and maintain customer and school relationships, maintain proper stock levels, and manage inventory replenishment orders, special orders, and factory direct drop shipping orders.
• Assist the Store General Manager with the House Account Program including processing House Account orders, contacting account customers, and maintaining customer relationships.
• Provide customer service at the Custom Services desk: schedule appointments, consult with customers on Custom Services projects, take orders, and deliver completed Custom Services orders in store.
• Assist the local or remote Custom Services production team (Framers) by analyzing/maintaining the Work in Progress report, ordering framing supplies, communicating with the production facility in Galesburg, and performing light production responsibilities as needed.
• Oversee all aspects of inventory: vendor direct and special orders, min/max changes, inventory adjustments, weekly cycle counts, store transfers, RTVs, and shipment processing.
• Maintain company POGs, display and signage compliance, cleanliness standards, and supply orders.
• Pre-inventory coordination of store including creation of store map, section labeling, pre-count assignments, product bundling, labeling all non-scan product, staff assignments for inventory, and completion and transmission of all post-inventory count forms.
• Ensure compliance with all loss prevention and safety measures, Dick Blick Company policies and procedures, and operational controls.
• Shift supervision, including opening and closing the store, managing payroll, creating weekly schedules, and assigning staff tasks and duties daily.
• Interview candidates for open non-exempt associate positions.
• Solve associate issues in partnership with other members of management.
• Execute training of all store associates on Blick Onboarding Training, Sales Training Program, promotional events, Featured Products, and Custom Services training from NDS.
• Communicate and maintain daily, weekly, and monthly sales goals for all associates.
• Coordinate marketing programs at store level while ensuring compliance with national marketing programs.
• Understand and manage the financial well‑being of the store using the annual budget and monthly profit & loss reports.
• Oversee ordering of store supplies through retail purchasing and monitor expenses.

• Ability to work both independently and in a team environment.
• Willing and able to relocate for future opportunities if required.

• Willing and able to work a minimum of two nights per work week. Must close Friday and Saturday and work at least one Sunday per accounting period.
• Availability to work flexible schedules including day/evening shifts, weekends and holidays as required by business needs.
• Regular attendance in accordance with the attendance policy.
• Associates in this role are scheduled an average of 36–40 hours per week based on availability and business needs.
• Elevates service standards.
• Leadership.
• Champions core values.
• People.
• Operations.

• The Assistant Manager directly and indirectly supervises personnel within their store location.

• Must be able to lift and carry 50 pounds using appropriate lifting techniques and following all safety rules.
• Prolonged walking, standing, and climbing ladders.

• Primary travel is local during the business day, with some out-of-area and overnight travel possible.

• High school diploma; college preferred but not required.
• One year of previous retail management experience or one year of employment with Blick.
• Demonstrated superior sales performance throughout career.
• Computer literate, including Microsoft Word and Microsoft Excel.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• $22.50 – $27.50 per hour + sales incentives

• 401(k) & profit sharing plan
• Incentive bonus plans
• Paid holidays & paid time off
• Short-term/long-term disability
• Basic & optional life insurance
• Employee discount

1930 Van Ness Ave, San Francisco, CA 94109, USA