Dispatcher, Retail

Purpose of Job

The Dispatcher handles all incoming phone calls and dispatches hot‑shot requests in a timely and orderly fashion to best meet the needs of our dealers in the most efficient manner possible, while also assisting in warehouse and office duties as needed.

• Handle all incoming phone calls in a professional manner
• Manage hot‑shot drivers to deliver the best and most efficient service possible
• Wait on and assist all walk‑in customers by providing courteous service and information to satisfy their battery needs
• Handle and balance invoices generated
• Follow‑up with largest customers weekly to ensure customer satisfaction and battery supply is adequate
• Assist with warehouse and office duties as needed
• Other duties as assigned

• Proficient in Microsoft Office products, including Outlook and Excel
• Good knowledge of the geographical area
• Strong communication and customer service skills
• Ability to multi‑task
• Previous experience in telephone and dispatch operations preferred
• Must work effectively in a team environment

• Works under general supervision
• Accountable for individual accuracy
• Shared responsibility for outgoing inventory
• Operate with integrity and demonstrate a positive attitude

• Office environment, also exposed to battery warehouse conditions such as moving equipment, mechanical parts, fumes or airborne particles and toxic or caustic chemicals
• Specific vision abilities: close vision, depth perception and ability to adjust focus
• Regularly required to stand, walk, hear, talk, and use hands to grasp and handle objects
• Ability to sustain extended periods of sitting, occasional standing and walking throughout the day
• Prolonged use of personal computer and telephone
• May be required to use Personal Protective Equipment (PPE)
• Must be able to regularly lift and/or move up to 50 lbs without assistance and occasionally lift up to 75 lbs

Salary range: $17.00–$28.00 per hour

• Your Health:
  Comprehensive healthcare benefits, company‑supported wellness program, onsite fitness center
• Your Career:
  Wide range of professional development opportunities, training, resources and tools
• Your Money:
  Competitive pay and bonus structure, saving and investment options that help you reach your financial goals and plan for your future

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.