Assistant Store Manager- Client Experience & Design

Assistant Store Manager
- Client Experience & Design

Department: Retail
-Leadership

Employment Type: Permanent - Full Time

Location: San Francisco

Compensation: $37.00 - $40.00 / hour

Hey, we’re Article. Since 2013, we have been redefining the furniture industry one sofa at a time. It’s not easy; it requires solving challenging, meaningful problems. As an Assistant Store Manager, Client Experience & Design
, you’ll help bring Article’s Customer Experience Model to life by creating meaningful customer interactions, delivering personalized design support, and leading a hospitality-driven showroom experience that inspires connection, trust, and long-term loyalty.

Why We Need You:

As we prepare to open our first San Francisco retail store, we re building more than a retail store. We re creating a destination where customers can experience the Article s brand firsthand through thoughtful design, genuine hospitality, and meaningful connections. Every interaction will help shape how customers perceive our brand, making customer experience a critical part of our success from day one.

We re looking for a customer-focused leader who can help bring this vision to life through hospitality, relationship building, design expertise, and coaching. You ll play a key role in establishing the customer experience standards, clienteling practices, and service culture that will define the San Francisco store experience.

Within your first few months, you ll help launch a brand-new store, build strong relationships with customers and associates, and drive consistent execution of our Customer Experience Model. In a year, you ll be proud to say you ve helped establish a loyal customer base, increased clienteling engagement, and created a showroom experience that customers remember, recommend, and return to.

• Our store address: 2299 Alameda St, San Francisco
• Store size: 7,000 square feet
• Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 6 Home Experts (associates)
• Hours of operation: The store is open 7 days per week, 10 am - 7 pm
• Travel: You will be required to travel within the US and Canada. So you will require a valid passport.

You'll be part of the store leadership team, helping deliver an elevated customer experience while supporting design services, clienteling, and team development.

• Champion and uphold Article's Customer Experience Model across all showroom interactions.
• Lead by example in delivering warm, authentic, hospitality-driven customer experiences.
• Coach associates on customer engagement, clienteling, and service excellence standards.
• Build lasting customer relationships through appointments, follow-ups, and personalized outreach.
• Support design consultations by helping customers create stylish, functional spaces that fit their lifestyle and needs.
• Utilize design tools such as mood boards, floor plans, and product recommendations to personalize the customer experience.
• Drive customer loyalty and repeat business through meaningful relationship building and post-purchase engagement.
• Partner with Store Leadership to identify opportunities to improve customer satisfaction, conversion, and overall showroom performance.
• Collaborate with HQ Retail and Interior Design teams to support omni-channel customer experience initiatives.
• Lead by example with resilience, adaptability, and above-the-line behaviour.

Qualifications

• 2+ years of retail leadership experience in a customer-facing environment.
• Experience coaching and developing team members to deliver exceptional customer experiences.
• Strong communication and relationship-building skills.
• Passion for hospitality, customer service, and creating memorable experiences.

• Leadership & Coaching
• Sets clear expectations for customer experience, hospitality, and selling behaviours.
• Models accountability through reliability, ownership, and follow-through.
• Provides timely coaching and feedback to help associates grow and succeed.
• Uses facts, customer insights, and business results to guide decisions.
• Supports learning while maintaining accountability for customer and business outcomes.

• Design & Customer Expertise
• Strong…