Cafe and Retail Manager, 16th Street

Job Title:

Cafe and Retail Manager, 16th Street

Hours:

Full Time (40 hrs/week)

Department:
Cafe/ Retail

Report:
San Francisco District Manager

Wage:
Starting at $86k

Location:

16th Street Factory

Dandelion Chocolate is a bean-to-bar chocolate factory in San Francisco’s Mission District. We make chocolate from only two ingredients, cocoa beans and cane sugar, and travel to origins as often as we can to build good, trusting relationships with the producers who grow and ferment our beans. Our business is built upon trust and partnership, and now we’re looking for a seasoned manager who will run our brick-and-mortar shop at our 16th Street Factory location.

Our ideal 16th St Manager is an independent self-starter with an eye for excellence. You will oversee and develop a team while continually raising the bar for engaging guests and sharing the Dandelion story and bean to bar chocolate knowledge. We are known for having friendly guest service that shares the bean-to-bar story with the many cafe and factory guests. This dynamic position requires a lot of face time with team members, guests, and other Dandelion Chocolate department heads.

Our ideal candidate has a passion for connecting guests with quality, handmade products. We like to see that you have been able to work on projects within a team and produce measurable results.

Our 16th Street Factory and Cafe is bustling with all kinds of guests eager to take a tour, learn about our process, taste chocolate, pick out a special gift, or meet a friend for a hot chocolate. While there is no typical day at our cafe, your day might start by checking in with other teams to review any events, tours, or special requests for the day.

You give your team a morning daily report so they know, for example, how to greet an out-of-state chocolate maker or when to have extra samples ready for a large afternoon tour group. In the afternoon, you look at your list of potential projects, create a 3-4 week plan with deliverables and metrics, and double-check that your top priorities feel right with the executive team.

Later, you talk to your team about a new display layout so that guests can better engage with the products and then get to work developing requirements, plans, and milestones.

Outside of the day-to-day tasks, you have a clear vision for how the cafe can continue to improve, broken into concrete quarterly milestones such as later hours, team greeters, better systems for tracking retail goods and inventory, and more community events. Even with ambitious plans and shifting priorities, you always make time to prioritize your team and guest service -- when a cafe regular who you haven’t seen in awhile shows up, you take the time to ask about their grandchildren and get them their favorite drink.

• Goal Setting -- Work with leadership to understand annual goals and set a compelling vision that inspires the team to raise the bar each year.
• Team -- Hire, train, schedule, and foster a 5-6 person team that values excellence and proactively makes a customer’s experience better without prescriptive guidelines. Complete quarterly check-ins, annual reviews, provide timely day-to-day feedback, and develop a bench of leadership that is ready to rise to future growth opportunities.
• Daily Operation -- Develop checklists, SOPs, and research tools to ensure that merchandise is in stock, that the workspace is clean, that the retail shelves reflect a thoughtful, exquisite experience, and that orders are timely and accurate.
• Guest Engagement -- Proactively develop ideas to improve retail displays, experiment with menu items, and develop more authentic, thoughtful visitor experiences that lead to a deeper connection with bean-to-bar chocolate.
• Relationships -- Develop authentic rapport and working relationships with other managers, neighbors, and Ferry Building office management so that others feel comfortable approaching you with problems, suggestions, personnel issues, or to coordinate potential projects together.
• Reporting -- Monitor, track, and analyze sales data. Report quarterly goals and projects to the company, Director, VP, and CEO.
• Facilit…