Supervisor, Retail, Retail & Store Manager

APM MONACO, THE BRAND

Influenced by Monaco and the joie de vivre of the South of France, APM Monaco (Arianne Prette Monaco) is a much loved contemporary fashion jewelry brand, with a touch of Monegasque flair. APM inspires dreams, APM is not based on consensus, APM is different.

Named after founder Ariane Prette, APM Monaco was created in 1982 and made her first mark in producing pieces for many of the great names in the jewelry business. After 30 years of developing and perfecting traditional, handcrafted quality jewelry, in 2001 the Prette family decided to venture into the design-focused silver jewelry business and continues to carry on Ariane’s legacy, with the aim to make APM Monaco a modern, yet timeless brand that fits perfect with current market trends.

The brand creativity is unbelievable with a new collection created each month.

The group has over 1200 employees, and has achieved ISO  quality standard, GSCP environmental and BSCI social certifications. The group has a network of 97 single-brand boutiques and 300 official dealers in 14 countries, on all continents.

Assists Store Manager or Store-in-charge in store management and daily operations, including sales, customer service, operations and administration, communication, marketing and merchandising. Ability to assume the responsibilities of the Store Manager or Store-in-charge in his/her absence.

Meet personal and store sales goals

• Collaborate with the store manager to analyze sales reports and data to determine the needs of the business and set business strategies
• Support the store manager by continuously exercising, motivating and supporting sales staff to meet assigned sales and productivity goals by assessing associate selling techniques and ensuring utilization of elevated levels of service to maximize sales
• Demonstrate sales leadership for staff by playing an active role on the selling floor

Ensure all sales related policies and procedures are maintained.

• Collaborate with store manager to identify marketing opportunities to support sales
• Support the store manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market presence

Demonstrate an in-depth knowledge of the merchandise and develop product knowledge among selling staff.

Maintain a keen interest in the fashion industry and market trends.

• Lead by example to ensure the highest level of customer service
• Manage client database and utilize information to increase sales and client contact
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
• Support store manager with all special events inclusive of collection previews, client events, sale events, etc.
• Empower associates to make decisions in the customer’s best interest that also support the company’s philosophy

• Ensure facility maintenance, presentation and organization
• Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash
• Support the store manager to control store expenses and maintain budgets, continually striving to reduce costs
• Ensure deliveries are properly processed in a timely manner
• Monitor the movement of all inventory and ensure that staff adheres to all transferring/ receiving policies and procedures
• Support store manager to ensure staff is trained in all areas of appropriate POS usage and maintenance
• Understand and properly execute all management POS functions
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
• Build and maintain good communication with members of corporate office and other stores
• Participate in store inventories

• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
• Ensure the selling floor is neat, clean, organized and reflects the correct visual guidelines at all times
• Ensure presentation…