Operations & Customer Experience Associate

Operations & Customer Experience Associate

Blackwell's Wines & Spirits has been a trusted destination for fine wine, premium spirits, and exceptional customer service for more than 22 years. Today, we're a respected independent retailer with two Bay Area locations and a thriving e-commerce business.

We're looking for a polished, dependable professional who enjoys meaningful work and takes pride in doing things right. This is not a typical retail position- it combines customer service, e-commerce fulfillment, inventory management, and daily operations in a small business where every team member makes a difference.

A significant portion of your day will be spent carefully fulfilling and packing customer orders. Many of the wines and spirits we ship are valuable, collectible, or difficult to replace, so precision isn't optional- it's part of our commitment to every customer.

You'll also:

• Provide knowledgeable, attentive service to customers in our San Francisco store
• Communicate professionally with customers by phone and email
• Receive, organize, and stock inventory
• Maintain an organized, efficient retail and stockroom environment
• Create product POS materials and perform light administrative/computer work, including CRM updates
• Assist with merchandising and other operational projects as needed

Our customers include collectors, enthusiasts, gift buyers, and long-time clients who expect knowledgeable service and careful attention to detail. Every interaction—and every shipment—reflects the reputation we've built over the past 22 years.

The people who thrive here are professional, dependable, and take genuine pride in doing quality work.

• Communicates confidently and professionally with customers, vendors, and coworkers
• Takes ownership of their work and values accuracy over shortcuts
• Is organized, dependable, and comfortable working independently within a small team
• Enjoys productive, hands-on work and understands that precision matters
• Appreciates routine while remaining flexible when priorities change
• Has a working knowledge of wine and spirits and a genuine interest in continuing to learn
• Brings a positive attitude, strong work ethic, and a willingness to pitch in wherever needed

• 3+ years of retail, hospitality, client service, or customer-facing experience
• Working knowledge of wine and spirits beyond the beginner level
• Strong communication, organizational, and computer skills
• Ability to lift 40-50 pounds
• Must be at least 21 years old

Blackwell's is a family-owned business with more than 22 years of history and a reputation for exceptional customer service. We're a small team, which means every person plays an important role in the success of the business.

If you're looking for a professional work environment, interesting products, and the opportunity to build your knowledge while working alongside experienced colleagues, we'd like to meet you.

• 401(k)
• Health insurance
• Vision insurance