Interim Floor Supervisor - Cole Valley

Luke's Local is an independently-owned grocery business that provides food from local family farms, butchers, ranchers, and food makers. Luke's sincerely sources great food made with integrity, and is passionate about making grocery shopping an inspiring experience for Bay Area communities. We operate four vibrant brick and mortar markets - one on Cole and Parnassus in the heart of Cole Valley, a second in Cow Hollow on Union St, a third on Green Street in North Beach and a fourth in the Inner Sunset on 9th St!

As a company, we are constantly striving to create an environment that fosters equity, inclusion, and nourishment for our customers and team members alike. Our hope is to make it possible for anyone to bring the spirit of discovery, creativity, and joy into their kitchens. We hope you’ll join us.

As Floor Supervisor, you will support the Store Manager and Assistant Store Manager in maintaining smooth and efficient floor operations. Your job will consist of having your hand in all aspects of store operations, from stocking produce and grocery shelves to barista/deli support, to cheese production, to cashiering, to team leadership. We encourage a team mentality at Luke’s and as such, all staff often assist each other based on the demands of the day.

Having a positive attitude, a team mentality and an eagerness to learn is a must. Flexibility to work weekends and holidays is a required component of this role; all Floor Supervisors must be available to work both weekend days regularly.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Store Leadership

• Work closely with the Store Manager and Assistant Store Manager to lead the store team as a strong, cohesive leadership group
• Respond to challenging situations positively and professionally, always with a solution-oriented mindset
• Demonstrate consistent work attendance
• Communicate and collaborate with co-workers, supervisors, team members, and/or outside contacts in a timely and appropriate manner and in line with our Communication Code of Conduct
• Complete goals on time, meeting established deadlines
• Maintain regular presence on the floor to ensure all store departments are supported when needed, including:
  • Giving direction to all teams
  • Providing break coverage
  • Filling in for staff absences
  • Providing additional support during busier times
• Oversee excellent customer service
• Distribute work evenly among all staff
• Train staff in coordination with Shift Leadership and under the direction of Store Manager and Assistant Store Manager
• Maintaining a positive, equitable work environment for all staff
• Oversee accurate tracking and reporting of waste
• Perform EOD cash count as needed
• Participate in mandatory quarterly store-wide inventory counts

Maintenance

• Facilitate communication from floor teams to Store Leadership about any supplies and equipment needs, as well as any necessary repairs or other maintenance work
• Keeping a clean and consolidated walk-in and pantry
• Ensure everything is labeled correctly for customers as well as to stay within health code regulations
• Ensure food safety standards are being met at all times
• Creative thinker
• Eagerness to learn
• High standard of cleanliness
• Friendly, team-player
• Good work ethic

Supervisory responsibilities

• Manage and oversee the professional development of Cashiers and Cashier Shift Leads
• Work with Assistant Store Manager and Store Manager to supervise and oversee the professional development of all floor staff

• Office and sales floor of retail grocery stores
• Must be able to lift 50 lbs
• Must be able to spend 6-8 hours per day on your feet
• Stooping, bending, lifting, standing for long periods of time, stretching, twisting, reaching, repetitive stocking motions, repetitive food prep motions.
• Stocking of shelves and merchandising displays, sometimes from a ladder
• Handling of refrigerated product in a cold environment for extended periods of time

Required education and experience

• At least 1 year of supervisory experience

Food Handler's Certificate

Preferred education and experience

• Experience with retail, preferably grocery
• Experience with food…