Customer Experience Specialist (Sales Associate) - San Francisco

Customer Experience Specialist

The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You're a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment.

Full-time positions must be able to commit 40 hours per week.

Educate customers on The Real Real's mission of sustainable fashion and business structure

Drive sales through customer engagement, suggestive selling, and sharing product knowledge

Clearly communicate our consignment process and set proper expectations with the consignor during drop off

Carefully review and process all items for shipment, ensuring they are cataloged and up to TRR quality standards

Ensure product is handled to the highest quality standards

Provide a high level of service while navigating multiple customer journeys simultaneously

Build brand loyalty by delivering a best in class customer experience

Outreach daily to existing customers to drive traffic to retail store

Support consignor relations issues

Assist with opening and closing procedures

Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards

Other duties as assigned

Minimum Requirements:

1+ years retail experience in a customer or business-facing position

Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends

Dedication to delivering an elevated experience to both customers and employees

Ability to problem solve in order to meet the needs of customers

A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times

Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance

Comfortability with ambiguity and finding creative solutions by taking appropriate partnerships to achieve desired outcome

Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration

Ability to excel in a dynamic, fast paced environment

Preferred Requirements:

Previous luxury/consignment retail experience

Proficiency with Google Suite and Salesforce

Experience using Mac iOS operating system

Compensation, Benefits, + Perks

FULL TIME BENEFITS

$750/month bonus (at target)

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental, Vision & Commuter Benefits (applicable locations)

Paid Parental Leave

9 Paid Company Holidays

18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

The expected hourly rate for this role is $21.00-$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.