Operations Manager

POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world.

With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.

$75,000.00/yr - $85,000.00/yr

As the Operations Manager
, you will serve as the operational backbone of the store—ensuring that all systems, processes, and routines run smoothly, efficiently, and in alignment with company standards. From inventory control and stockroom flow to compliance, scheduling, and operational KPIs, you’ll help create a frictionless environment where the team can thrive and the customer experience shines.

• Operational Excellence
  :
  Oversee and optimize all back-of-house operations, including inventory accuracy, supply management, and shipment processing.
• Inventory & Stock Management
  :
  Manage stockroom organization, stock replenishment, and visual stock flow to support floor readiness; lead cycle counts, shrink reduction strategies, and loss prevention protocols; partner with visual and merchandising teams to ensure stock levels support campaigns and sell-through.
• Team Support, Scheduling & Structure
  :
  Create and manage effective scheduling templates; monitor labor and payroll budgets; partner with the General Manager to train, coach, and hold team members accountable for operational responsibilities.
• Customer Support Enablement
  :
  Ensure the store is prepared to deliver a seamless customer experience by supporting stock availability, register readiness, and floor coverage; resolve operational customer issues, returns, and POS challenges; assist with in-store events, floor moves, and seasonal planning; provide sales floor coverage and cashiering as needed.

• 1-3+ years of retail store management experience.
• Strong understanding of store-level operations, inventory management, and scheduling.
• Detail-oriented with a knack for systems, structure, and process optimization.
• Proven leadership experience with the ability to coach and develop others.
• Proficiency in POS systems, scheduling tools, and Microsoft Office/Google Workspace.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

POP MART is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. The requirements below are representative of the physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
• Ability to stand and walk for extended periods (up to 6-8 hours per shift)
• Ability to bend, kneel, reach, and climb ladders or step stools safely
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
• Able to work in a fast-paced environment that may require quick movements and multitasking
• Ability to work in varying temperature conditions, including stockroom and receiving areas
• Manual dexterity required to operate standard stockroom tools (e.g., box cutters)

• Experience in a high-volume or flagship retail environment.
• Familiarity with…