Account Manager

About the Role

We’re looking for a dynamic Account Manager to manage and grow a portfolio of Mid‑Market customers in North America. In this role, you’ll be responsible for driving revenue growth through renewals, upsells, and cross‑sells by becoming a strategic partner to your customers. You will collaborate closely with Customer Success, Product, Marketing, and Pre‑Sales teams to ensure customers realize the full value of Clever Tap.

This is a hybrid position, with the expectation of being in the San Francisco office at least 2 times per week.

• Own the Relationship:
  Build trusted, long‑term relationships with your portfolio of customers, ensuring high levels of satisfaction, engagement, and retention.
• Drive Growth:
  Identify opportunities for account expansion through additional modules, channels (Push, Email, Whats App), and higher MAU tiers.
• Be a Strategic Advisor:
  Deeply understand your customer’s business goals, KPIs, and marketing strategy. Map Clever Tap’s solutions to their needs.
• Renew and Expand:
  Lead commercial negotiations for renewals and upsell opportunities, working to increase account value and reduce churn risk.
• Collaborate Across Teams:
  Partner with Customer Success, Onboarding, Pre‑Sales, Product, and Marketing to ensure smooth adoption, advocacy, and expansion.
• Forecast and Report:
  Maintain accurate forecasts and pipeline in Salesforce, using MEDDPICC methodology to manage deals.
• Be a Product Champion:
  Stay updated on product releases and market trends to better advise customers and counter competitors.

• Minimum 2 years, preferred 5+ years of experience in Account Management, Customer Growth, or Post‑Sales SaaS roles.
• Direct ownership of renewals and expansion quota (not just relationship management).
• Experience managing mid‑market and/or enterprise customers.
• Strong commercial skills: renewal negotiations, value‑based expansion conversations.
• Comfortable working with marketing, product, data, and technical stakeholders.
• Experience in B2B SaaS;
  Mar Tech/CDP/CRM experience strongly preferred.

• Experience in Martech, Mobile, or Communication SaaS platforms.
• Familiarity with customer engagement channels such as Push Notifications, Email, SMS, and Whats App.
• Understanding of marketing metrics like retention, CLTV, and conversion rates.

• Contribute to a product backed by 11 technology patents, showcasing industry‑leading innovation.
• You are passionate about technology and its impact on the high‑growth mobile technology space.
• Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide.
• Flourish in an Environment that Nurtures Growth and Curiosity.

Get to know us better before you apply! Check out our product documentation, blog, and customer stories to see how we work and what we value.

• CleverAI
• Blogs
• Redefining Customer Engagement in the AI Era
• Tesseract
  
  DB©
• Clever Tap Product Demo

Clever Tap is the world’s leading AI‑first, all‑in‑one customer engagement and retention platform, redefining how brands build lasting customer relationships in the Agentic era. Powered by its proprietary Clever

AI® Decisioning Engine and the Agentic Universe, Clever Tap enables autonomous, real‑time decision‑making that helps organizations deliver 1:1 individualized experiences at scale while maximizing ROI. Its unified platform brings together an AI‑native Personalization Engine, automated Journey Orchestration, its proprietary Customer Data Platform – Tesseract

DB©, and deep customer and product analytics to power truly intelligent, self‑optimizing engagement across channels including mobile, web, email, SMS, Whats App, and more. By seamlessly connecting data, insights, and activation, Clever Tap ensures every interaction is contextual, coordinated, and conversion‑driven. Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Personalization Engines and a Strong Performer in The Forrester Wave™, Clever Tap is at the forefront of the shift from campaign‑led marketing to agent‑led growth.

Trusted by more than 2,000 global brands including IKEA, Tesco, Burger…