Senior Sales Enablement Manager - Onboarding Sales Trainer

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500 work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The Global Learning & Development (GLD) team is looking for a Senior Onboarding Sales Trainer to deliver and scale world-class onboarding experiences for our global sales organization via the Service Now Sales Academy.

As a Senior Sales Trainer, you will facilitate dynamic, practical learning experiences that prepare new sellers to succeed in complex enterprise environments. You’ll coach on real customer conversations and engagements while reinforcing our sales methodology, AI-native tools, and GTM systems.

You will play a pivotal role in shaping the future of Service Now sellers, directly influencing seller performance and revenue outcomes. You will also work collaboratively across enablement and go-to-market teams and partners to ensure impactful training and learner success. This is not a traditional facilitation role - it requires enterprise sales fluency, an AI-first mindset, coaching depth, and the ability to translate ambiguity into clarity and action.

• Deliver high-impact sales training sessions that teach sellers how to win in complex enterprise deals with credibility and strong facilitation presence.
• Coach salespeople in the skills and activities to drive success.
• Reinforce our sales methodology, GTM process, systems, and AI-native tools, translating strategy into practical seller execution.
• Elevate delivery quality across the Sales Academy by mentoring trainers, setting facilitation standards, and modeling best-in-class coaching.
• Leverage data and AI to personalize learning, strengthen feedback loops, and continually improve onboarding effectiveness.
• Partner with Global Learning & Development and Go-To-Market teams to ensure alignment on messaging, sequencing, readiness planning, and global launch support.
• Manage learner progression, support completion reporting, and provide hiring managers with clear readiness insights and development recommendations.
• Work across global time zones to support regional teams and deliver experiences as needed.

• 5-7+ years in Sales Enablement, Sales Training, or Enterprise SaaS sales.
• Deep understanding of enterprise sales cycles, value selling, MEDDICC/MEDDPICC, Challenger, buyer alignment, and customer value realization.
• Proven excellence in virtual training, coaching, and elevating peer or participant engagement.
• Demonstrated sales credibility - able to translate strategy into practical selling motions and real-world application.
• Field experience in a quota-carrying or customer-facing sales role preferred.
• Experience using AI tools to enhance sales productivity, insights, or coaching.
• Strong communication, executive presence, and storytelling abilities.
• Data-driven mindset; skilled at analyzing feedback and identifying opportunities to improve learner experience.
• Experience collaborating with global stakeholders and cross-functional GTM teams.
• Proficiency with common sales and enablement systems (Zoom, Teams, Microsoft, LMS platforms, Seismic, Intrepid, etc.).
• High comfort with CRM platforms and reports (Dynamics, Salesforce).
• Excellent verbal and written communication, facilitation, problem-solving, analytical, presentation abilities, and strong business acumen.

For positions in this location, we offer a base pay of $155,400 - $272,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a…