Account Manager- SMB Retention; Core

Account Manager- SMB, Growth & Retention (Core)

Rippling

• Proactively engage customers in your book via key lifecycle events such as go live, benefits renewal, executive business reviews, and contract renewal.
• Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions‑based approach.
• Navigate a strategic sales process by building relationships with multiple external and internal stakeholders through remote and in‑person meetings.
• Negotiate and coordinate customer procurement and contract execution as part of managing the broader customer relationship.
• Build and manage a pipeline of new subscription cross‑sales, product upgrades, and contract renewals to meet monthly targets.
• Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting.
• Partner with cross‑functional product, support, and customer operations teams to ensure customer success and secure long‑term commitments, directly influence Rippling’s product roadmap, and increase operational efficiency.
• Take an entrepreneurial approach to the role by being a proactive and strategic partner to customers, tailoring your approach to maximize Rippling product adoption based on each customer’s unique business operations.

• 3+ years of SaaS experience in account management, sales, or quota‑carrying customer success.
• Track record of consistently meeting and exceeding quota through new product sales and upgrades.
• Competitive and creative drive to win over customers and think outside the box to get a deal done.
• Demonstrated ability to run a consultative discovery and demo meeting and to execute a structured sales process.
• Proven success building and maintaining long‑term commercial relationships.
• Highly effective communicator with strong people instincts, able to build trust and work well with a diverse group inside and outside the company.
• Highly organized, self‑motivated, and detail‑oriented with great follow‑through on projects and tasks.
• High integrity; enthusiastic about building a great company for the long term.
• Courage to challenge the status quo when logic and reason require it. If something is broken, fix it.

On‑Target Earnings: $130,000/year (60/40 commission split for base/variable pay).

Commission is not guaranteed.

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. We provide reasonable accommodations for candidates with disabilities who need assistance during the hiring process.

To request a reasonable accommodation, please email