Associate Director, Client Management

Vouch is the insurance broker that powers ambition.

We’re a tech-enabled insurance advisory and brokerage purpose-built for growing companies in technology, life sciences, and professional services. Our clients are ambitious leaders building complex businesses, and we help them manage risk with tailored advice, smart coverage, and responsive service.

Backed by over $200M from world‑class investors, Vouch combines deep industry expertise with AI-powered tools to deliver a better insurance experience. Our digital workflows reduce friction, speed up decisions, and give our clients the confidence to move faster.

Not only is this an exciting and growing team where you can drive a real impact on our operational scalability, but Vouch is also the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork. We’re a quickly growing startup that believes in transparency and acknowledgment with our team members and cultivating a values‑driven company. Our values are "Be Client Obsessed", "Own it together", "Act with integrity and empathy", "Stay Curious and Grow", and "Empower People".

Vouch has employees located across the U.S., with offices in San Francisco, Chicago, and New York City. While this role has hybrid work flexibility, we require team members to be in the office at least three days per week (Tuesday, Wednesday and Thursday) to foster close collaboration and team building.

• Own and grow a strategic book of commercial insurance accounts ($1M+ revenue), serving as a trusted senior advisor to founders, CFOs, and executive stakeholders at venture‑backed companies.
• Lead end‑to‑end renewal strategy—including proactive risk advisory, coverage gap analysis, and client‑facing program recommendations that anticipate business growth milestones (new funding, headcount expansion, international entry, new products).
• Drive retention and revenue expansion by identifying upgrade and cross‑sell opportunities independently, building a point of view on each client’s evolving risk profile, and acting on it.
• Manage complex coverage conversations across Management Liability (D&O, EPLI, Fiduciary), Cyber/Tech E&O, GL, Professional Liability, and Workers’ Compensation with depth and confidence—without relying on escalation for standard coverage questions.
• Partner with the Placements team as a strategic peer—bringing client context, funding stage intelligence, and risk narrative to market submissions.
• Support new business by engaging during late‑stage sales conversations and ensuring a high‑quality handoff from Sales that sets the client relationship up for long‑term success.
• Operate with a high degree of independence and ambiguity—managing competing priorities, complex client situations, and cross‑functional coordination without close managerial oversight.
• Contribute to team development by sharing coverage knowledge, mentoring Client Managers, and participating in onboarding and training initiatives as the function scales.
• Leverage AI‑powered tools (Vouch proprietary systems, AI copilots) to increase coverage accuracy, renewal efficiency, and client communication quality—and actively identify opportunities to improve workflows.

• 5+ years of commercial insurance brokerage experience, with a demonstrated track record of independently managing a complex P&C book.
• Deep coverage knowledge across General Liability, Management Liability, Cyber/Tech E&O, and Professional Liability—able to lead substantive coverage conversations with C‑suite executives without support.
• Active P&C License required.
• Proven ability to manage high‑touch client relationships at Series A–C companies or equivalent complexity, with direct experience navigating funding‑stage triggers, board‑level dynamics, and rapid growth environments.
• Strong retention and growth track record—can point to specific accounts retained, expanded, or recovered through proactive advisory.
• Operates autonomously: sets priorities, manages workload, and makes quality decisions with limited managerial direction.
• Excellent communicator—able to translate complex…