Senior Manager

Job Category

Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword – it's a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

At Qualified by Salesforce, our Senior Renewals Manager will strive to create long‑term, trusting relationships with our customers. The Senior Renewals Manager will own a portfolio of existing strategic customers, prioritize maximizing customer retention through negotiating complex contracts and developing new business from existing customers. At Qualified, you are holding the keys to our annual renewal kingdom. You drive these existing relationships ensuring that we maintain thriving, happy customers while also navigating the moving pieces and complexities around startup contracts that also will cross over to massive Salesforce agreements through eventual M&A activities.

• Owning our customer renewals by building and maintaining long‑lasting client relationships
• Developing strong relationships with customers, connecting with key business executives and stakeholders and preparing customer‑facing presentations and pricing
• Answering client queries and identifying new business opportunities among existing customers
• Liaise with cross‑functional internal teams to improve the entire customer experience
• Serve as the lead point of contact for all customer account management matters
• Negotiate contracts and close agreements to maximize profits and minimize customer churn
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities
• Assist with challenging client requests or issue escalations as needed

• 5‑7 years of proven work experience as a Senior/Lead/Principal Renewals Manager, Enterprise Account Manager, or Key Account Manager.
• BA/BS degree in Business Administration, Sales or relevant field.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C‑level.
• Solid experience with CRM software (e.g., Salesforce) and CPQ tools.
• Experience delivering client‑focused solutions to customer needs.
• You have a way with people, and are an excellent communicator.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation and presentation abilities.
• Strong verbal and written communication and negotiation skills in order to handle multiple tasks and clients at once.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form.

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Any employee or potential employee will be…