Manager, Customer Success; Non Profit

Manager, Customer Success (Non Profit)

$175,000 - $200,000 per year | San Francisco, CA | On-site | Permanent

Our client in San Francisco is looking to hire a Customer Success Leader. This is an in‑office job with a salary up to $200k.

We are currently seeking a passionate, tech‑savvy Manager for Customer Success to join our team in the Tech Services industry. This is an exciting opportunity to work with our non‑profit clients, where you will drive customer success by leveraging your knowledge and expertise in B2B, SaaS, CRM, and data models. The role entails creating and implementing go‑to‑market strategies, conducting diligence, and managing performance marketing initiatives to ensure the successful adoption of our services by non‑profit partners.

• Salary up to $200k
• Bonus offerings (20%)
• Medical insurance
• Dental insurance
• 401k
• Child care support
• Paid maternity leave/paternity leave

• Develop and implement a comprehensive customer success strategy that enhances customer satisfaction, adoption, and retention.
• Work closely with our non‑profit partners to understand their needs and tailor our services accordingly.
• Leverage your knowledge of Hub Spot, CRM, and data models to provide our customers with innovative solutions.
• Collaborate with the C‑level executives to develop and execute go‑to‑market strategies.
• Conduct diligence to ensure the successful implementation of our services.
• Manage performance marketing initiatives to drive customer acquisition and retention.
• Serve as a trusted advisor to our non‑profit partners, providing them with the necessary support and guidance to ensure their success.
• Monitor and report on customer health, identifying any potential issues and implementing solutions proactively.
• Collaborate with cross‑functional teams to drive customer success and business growth.

• Minimum of 5 years of experience in a customer success role, preferably in the Tech Services industry.
• Proven experience with Hub Spot, CRM, B2B, SaaS, and data models.
• Extensive knowledge of go‑to‑market strategies and performance marketing.
• Experience working with C‑level executives and non‑profit organizations.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem‑solving skills, with the ability to think strategically and act proactively.
• Demonstrated ability to manage multiple projects simultaneously, with a strong attention to detail.
• Passion for customer success and a commitment to making a positive impact on non‑profit organizations.
• Bachelor's degree in Business, Marketing, or a related field.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories.

It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.